Established organization is seeking a CSR for the aerospace industry! Pay range: $50-52k DOE.
Responsibilities:
Respond to inbound customer inquiries via phone, email, or live chat, providing accurate information regarding products, services, and order status.
Serve as the first point of contact for customers in the aerospace sector, addressing technical questions and concerns with clear communication.
Handle customer complaints and concerns professionally, aiming for quick resolution and customer retention.
Assist customers with order placement, tracking, and delivery updates.
Collaborate with production, logistics, and shipping teams to ensure timely order fulfillment and accurate product delivery.
Monitor order status and inventory levels, and update customers as needed.
Provide basic technical support related to aerospace products or services, including troubleshooting or directing customers to the appropriate technical experts.
Maintain accurate customer records in CRM systems, including order histories, support requests, and interactions.
Generate reports for customer feedback, product issues, or recurring concerns to improve service delivery and internal processes.
Work closely with the Sales, Engineering, and Operations teams to address customer needs and provide seamless service.
Support sales efforts by identifying upsell or cross-sell opportunities during customer interactions.
Ensure compliance with all relevant industry regulations, such as FAA standards and international aviation certifications.
Maintain knowledge of quality assurance standards and aerospace industry regulations that may affect customer service or product delivery.
Qualifications:
Bachelor's Degree in Business Administration or related field preferred
2-4 years of experience in customer service, preferably in the aerospace or manufacturing industries.
Familiarity with aerospace industry standards and regulations (e.g., FAA, AS9100, ISO9001).
Experience with CRM and ERP systems (e.g., SAP, Oracle).
Strong understanding of aerospace products, parts, and components (e.g., aircraft, avionics, engines, or systems) is a plus.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
