We are proud to be America's Largest Independent Self-Performing HVAC/R Service Provider. Over the past 30 years, our continued focus on Quality, Value, and Integrity has enabled us to create strong relationships with thousands of long-term customer partners.
As we continue to expand, our focus remains on providing a top-notch work experience for our employees. If you are a quality-oriented individual who values integrity and hard work, then we want to talk to you! With our excellent review ratings on both Indeed and Glassdoor, Nextech has become the place to be for those in the HVAC Industry. Come join our team and start moving your career forward!
Role:
Under the general guidance from the POD Manager and POD Assistant Manager, the POD Service Specialist will be responsible for communicating the customer's needs and service histories to the field employees. They must manage the schedule boards and triage incoming calls while maintaining the database per the company's policies and procedures. The POD Service Specialist must also provide the proper support and communication to both internal and external customers.
Benefits:
Excellent Health Insurance options
Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
7 paid Holidays
10 paid Vacation days
Min CompensationUSD $25.00/Hr. Max CompensationUSD $30.00/Hr. Responsibilities
Keep electronic schedule boards current at all times
Follow the set process flow for managing all customer requests and open work orders
Communicate the required information to the field, management and external customers, per company policy
Support field personnel and management on customer and company requirements as well as making sure tasks and calls are completed in an expeditious manner
Treat all customers and employees with respect
Data entry of service performance and information as well as updates to the customers
Verify work order readiness prior to any new calls being scheduled with dispatching team and present to the POD Manager for scheduling approval
Coordinate the scheduling of jobs with Dispatch team in an efficient manner, with Assistant POD Managers support
Proper purchasing and PO issuing, as needed to support the assigned market
Verification on IVR, check-in/out for all customers with technicians
Where applicable, verity and validate EMS readings and set points prior to releasing job to dispatch team
Submit daily reporting pertaining to execution of account and work order completion
Use internal reporting tools to understand customer account and provide tailored reporting based on customer request and need, and as directed by POD Management
Other related duties as assigned
Qualifications
Required Knowledge, Skills, and Abilities:
Strong customer service skills (Internal and External Customers)
Extremely high level of urgency to resolve problems
Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
High level of calendar/scheduling management skills
Ability to focus on desired results
Ability to adapt to very fast-paced environment and deadlines
Strong attention to detail
Excellent interpersonal and communication skills, both written and verbally
Works well in a team environment as well as independently
Must demonstrate organization and prioritization skills to manage time
Ability to remain positive, proactive, and flexible
Must have the ability to embrace change and adapt to changing circumstances
Education and Experience:
High school degree or equivalent
High level of computer skills, proficient in Excel
High level of knowledge of MS Office, including Word, Excel, PowerPoint, and Outlook
Experience in HVAC Industry or other service business is preferred
Previous experience in administration and data management preferred
Physical requirements:
Continuously able to work in office environment
Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
Continuously able to sit at a computer for up to 8 hours
Able to alternate between sitting and standing, as needed throughout the day
Occasionally able to lift up to 15 lbs.
Continuously requires vision, hearing, twisting, and talking
