Posted in Legal about 3 hours ago.
Type: Full-Time
Location: Phoenix, Arizona
It's fun to work at a company where people truly believe in what they are doing!
Job Description:
RESPONSIBILITIES:
Oversee and direct the day-to-day business operations of the department
Manage all performance management related duties with assistance from HR and team supervisor, as needed, to ensure employees are meeting performance standards and adhering to company policies
Ensure all team members achieve the goals and objectives of the department identifying issues and problems and recommending solutions to management
Maintain daily contact with customers in person, via telephone and through email to discuss needs, requirements, and deadlines, answer and resolve problems and negotiate time requirements as appropriate.
Implement and maintain quality control mechanisms
Report utilization and productivity metrics to the client and provide expert knowledge, technical support, and training to the team to ensure operational efficiency
Work closely with the training team to evaluate skill sets, staff training, and development programs and customer service standards
Manage recruiting, interviewing, and selection of candidates for open positions
Test and troubleshoot new applications and upgrade releases, as necessary
Develop and generate statistical reports
Review customer satisfaction survey results and reworks; provide timely feedback and monitor issues through to remediation; ensure team completes requisite trainings
Resolve grievances and issues raised by lawyers, paralegals and other job requestors
Conduct team meetings as appropriate
Document and promote best practices, tip sheets, and QRGs
Practice and foster an atmosphere of teamwork and cooperation
REQUIREMENTS:
Bachelor’s degree or equivalent experience
3-5 years’ experience in a supervisor role or process management, preferably in a law firm environment
Advanced knowledge of legal policies and procedures
Excellent written and verbal communication skills
Strong interpersonal skills
Ability to organize, prioritize, and coordinate multiple assignments
Maintain confidential information
Make objective, independent judgments
Ability to excel under pressure and provide quality work product
Clearly and effectively communicate with varying levels of people within the organization
Work productively and cooperatively with other employees
The Compensation range for this role is 70,000 to 77,000 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
Midwestern University
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Cribl
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BGIS
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1406 Epiq Global Business Transformation Solutions, LLC
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1406 Epiq Global Business Transformation Solutions, LLC
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