At Azenta, formerly Brooks Life Sciences, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.
Azenta Life Sciences is a global leader in the life sciences space with headquarters in Burlington, MA and offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally. We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.
How You'll Make an Impact
The Field Service Engineer performs basic/routine customer support activities involving the installation, modification, repair and preventive maintenance of our equipment and systems generally at customer sites, to ensure proper working order. Works under supervision following established policies and procedures to ensure company and customer quality standards are met. Discretion and independent judgment are required resolving customer issues.
What You'll Do
Install, modify, repair, conduct preventive diagnosis, and perform maintenance on the software and hardware of the equipment and systems while adhering to our policies, procedures and work direction of supervisor or shift/site lead.
Interface with customers to ensure customer satisfaction with equipment and service levels.
Maintain a safe and clean working environment by conforming at all times to ozr and customer's work protocols and policies.
Attain Equipment Service and Operation Certification on equipment and systems as defined.
Submit reports, such as Service and Status Reports, on all support activities as defined and required.
Productively react to changing priorities such as Tool or Line down and escalations and support organizational and administrative duties.
What You'll Bring
Associate of Science (AS) degree, technical certificate or equivalent is desired.
A minimum of 5 years related work experience is required.
Strong Electrical & Mechanical background.
Excellent systematic troubleshooting skills utilizing a structured and comprehensive process to determine the root cause of an outage, with the ability to handle problems independently and implement corrective action.
Proficient with use of a PC, Windows, and DOS based Operating Systems. Oracle experience highly beneficial.
Ability to use the company's standard software to generate reports, presentations and document the daily activities as defined and expected by the manager.
Excellent communication skills with the ability to read, write and speak with clarity in the English language and interface effectively with customers and peers.
Valid driver's license, good driving record
Willingness to travel, domestically and internationally as needed, and be available for specific emergency on-call work.
Work performed generally will be to support global needs. International travel is required at times.
Work schedule is to align with customer needs.
On rare occasions, individuals may be asked to be on-call, or work on holidays, or weekends.
Work in cold environments.
Onsite at customer
Working Conditions/ Schedule
Requires the ability and willingness to travel extensively within the East Coast region.
