Job Description:

RESPONSIBILITIES:

A client with Kforce is seeking a Product Support Representative to join their team remotely. This person administers the necessary product requirements to maintain consistent account control of clients that use client software products and ensures that the quality and utilization of client software products satisfies client needs.

The Manager is okay with candidates being remote, while there is not a preferred time zone, most of the team is CT and ET, so it may be best to have candidates that can work within the time zone. This is a full-time role, Monday-Friday, with some possible Saturdays as needed.

Duties:

• Provides in-depth product support to company clients by resolving incoming inquiries


• Responds to customer product inquiries via telephone or in written internet-based email or chat sessions


• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters


• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action


• Documents customer information and recurring technical issues to support product quality programs and product development


• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes


• Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters


• Documents client information and recurring technical issues to support product quality programs and product development

REQUIREMENTS:

• Bachelor's degree in Business or related field or the equivalent combination of education, training, and work experience


• Prior banking or finance related experiences a plus; Personal banking experience preferred


• Knowledge of client products and Services


• Knowledge in programming, business analysis or implementation of software products


• Strong analytical skills


• Organizational and time management skills required


• Self-starter with proven ability to work independently


• Extremely comfortable working with computers and a variety of applications


• Excellent oral and written communications skills


• Strong problem-solving skills


• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities

Must have qualifications/experience:

• Worked in tax operations before


• Operational group experience


• Mutual funds, dividends experience if no tax operations experience


• Retirements operations is also a plus


• CPA is not required

Details:

• Operations type role - not an accounting role


• Creating tax forms based on data, not doing taxes


• Larger workload during time period for IRS deadlines with clients

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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