Position Title: Senior Research Computing Facilitator
Req ID: 67321BR
School or Unit: Harvard University Information Technology
Description: Position Description
HUIT is a community of Information Technology professionals committed to understanding our users and devoted to making it easier for faculty, students, and staff to teach, research, learn, and work through the effective use of information technology. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines - and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused and accountable IT professional who also connects with the importance of collaborating well in a team environment we are looking for you!
Harvard University Information Technology (HUIT) in partnership with Office of Vice Provost for Research has expanded its Research Computing services to include a cloud-based Regulated Data Environment for research. We are seeking candidates to provide direct consultation to faculty research groups on the best use of a wide set of cloud computing services including High-Performance Computing (HPC) and Virtual Desktop Infrastructure (VDI). This position will be responsible for supporting researchers in building their code and data pipeline needs, as well as demonstrating best practices in managing and building containers, software repositories/libraries, and computational workflow management. This position will work directly within University Research Computing & Data and regularly work with Technical Partner Services within HUIT.
Typical Core Duties:
Advise a wide range of researchers through support requests (i.e. email, ticketing systems, chats) and in person consultations during office hours
Compile and maintain up do date users-facing and internal technical documentation
Build
advanced curriculum and teach workshops for researchers to maximize their use of RC
test and deploy scientific software on the GPU computing system (on-prem HPC and cloud)
deep understanding with specific research activities through regular engagements
Facilitate the design, debugging, and automating/scripting of complex research workflows alongside researchers
Connect and coordinate interactions between researchers and technology providers
Provide regular communications to systems and software/data professionals
Enhance learning with full awareness of the local and larger research computing and data landscape
Abide by and follow the Harvard University IT technical standards, policies and Code of Conduct
Basic Qualifications
Minimum of seven years' post-secondary education or relevant work experience
Additional Qualifications and Skills
Linux system administration
Fluent in cloud computing infrastructure (VMs, containers, storage, databases, networks) conceptually across various platform providers
Experience
deploying and managing containers (Docker, Appcontainer/Singularity) and repositories (git) and software distributions (CRAN/R, python/conda, Spack)
in user support best practices (Trusted Advisor, Service Mindset, ...)
Ability to support or quickly learn AI/ML workflows
Familiarity with information security best practices
Working Conditions
Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred
Working Conditions
Work is performed in an office setting
Occasionally required to work outside of normal business hours and may be contacted during off hours
Additional Information
Please provide a cover letter with your application.
Please note:
Harvard University requires pre-employment reference and background screening.
We are unable to provide work authorization and/or visa sponsorship.
This position has a 180-day orientation and review period.
The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.
Accessibility:
Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request an accommodation or have questions about the physical access provided, please contact our University Disability Resources Department.
About Us
Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to delivering service and technological solutions in support of teaching, learning, research and administration. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines - and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused, and accountable IT professional who also connects with the importance of collaborating well in a team environment, we are looking for you!
More about HUIT:
Harvard University Information Technology (HUIT) is responsible for the strategy, planning, and delivery of information technology across the University. Our mission is to assure Harvard's leadership in IT. We strive to make it easier for faculty, students, and staff to teach, research, learn and work through the effective use of information technology. HUIT's core values are User Focused, Collaborative, Innovative and Open.
HUIT's core values are:
User-focused
Collaborative
Innovative
Open
IT Academy (designed for IT Staff):
HUIT's IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here: https://itacademy.harvard.edu/
Benefits
We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:
Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
LinkedIn Recruiter Tag (for internal use only)
#LI-BT1
Department Office Location: USA - MA - Cambridge
Job Code: I1158P IT RC Facilitation Prof IV
Job Function: Information Technology
Work Format: Hybrid (partially on-site, partially remote)
Sub Unit: ------------
Salary Grade: 058
Department: University Research Computing and Data
Union: 00 - Non Union, Exempt or Temporary
Time Status: Full-time
Pre-Employment Screening: Identity
Schedule: Occasionally required to work outside of normal business hours, and may be contacted during off hours
Commitment to Equity Diversity Inclusion and Belonging: Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
EOE Statement: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
