The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.


Applicants must be legally authorized to work in the United States. Sponsorship not available.


Our client is seeking a Project Coordinator in Birmingham, AL / Hybrid.


Role Description


Responsibilities:
• Learn scripts and perform "on the mic" as a host throughout the program.
• Serve as a dedicated tour guide throughout the program for a group of 48 guests per event.
• Answer all questions in a polite manner and address queries promptly.
• Identify new learning opportunities, drive program recommendations, and make suggestions to increase guest engagement.
• Provide superior customer service & onsite hospitality to attendees.
• Seek new ways to delight and surprise program participants.
• Document and share (photos, written quotes, etc.) attendee experiences.
• Ensure high-quality environments in all modules (check F&B, straighten and rearrange chairs, clean tables, set out pens and notebooks, etc.).
• Educate, engage, and develop relationships with attendees.
• Cross-train to fill in and support hotel-based guest services tasks.
• Clean, count & return safety assigned team safety glasses.
• Write amenity cards and prep gift bags.
• Prep & maintain assigned team gear/items (umbrellas, ponchos, gifts, hats, medicine, etc.).
• Cross-train to support pre-arrival and onsite registration communication.


Skills & Requirements


Requirements:
• Excellent oral and written communication skills.
• Strong interpersonal, negotiation, project planning, judgment, leadership, decision-making, analysis, and problem-solving skills.
• Expert knowledge of MS Project, Excel, MS Word, and Visio.
• 0-2 years of prior experience in project management.
• Articulate and able to perform demonstrations that engage and inspire.
• Superb verbal and written communication skills.
• A strong growth mindset.
• Provide "Best or Nothing" customer service and hospitality.
• Passion for people - great listening and conversational skills.
• Initiative to find new ways of delivering excellence.
• A commitment to "always being on stage" and maintaining consistent positivity, participant-facing enthusiasm throughout all program days and sessions.
• Experience in automotive sales or customer service (bonus points).
Measures of Success:
• Others consistently seek your guidance and expertise on product/brand questions.
• High connectivity to attendees - positive relationships consistently built.
• Track record of recommending and making improvements to the program.
• Positive attendee and team feedback.
• Demonstrated ability to work independently and as a team.
• Willingness and eagerness to take on additional work.
• Consistently reliable in ongoing responsibilities.


Benefits/Other Compensation


This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).


Why Hays?


You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.


Nervous about an upcoming interview? Unsure how to write a new resume?


Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.


Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.


In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.


Drug testing may be required; please contact a recruiter for more information.


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#1167591 - Ken Remy