Job Description:

IT Operations Support Specialist

US-NY-Orchard Park

Job ID: 2024-13503
Type: Employee
# of Openings: 1
Category: Information Technology
US-NY-Orchard Park-2389

Overview

Provides a single point of contact for end users to receive support and maintenance within the organization-computing environment. This includes responsibility for installing, diagnosing, repairing, maintaining, and upgrading all hardware and associated software to ensure optimal workstation performance. Operations support will troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion. Provide end-user assistance where required; provide and manage support for highly functioning executives and associated support staff; establish and maintain relationships with many different types of customers as well as key information technology resources in order to provide effective, efficient break/fix IT support services. Proactively seeks out and builds relationships with business/functional partners; actively contributes to business projects and activities. Ensures that request/support are done following local procedures, Code of Conduct, IT security Policy and ITT’s values. Ensures that business/functional partners receive information they need for continuous IT support improvement

Responsibilities

• Configure and install desktop and laptop computers (Microsoft Windows environment)
• Troubleshoot problematic endpoint software and hardware and instruct users on basic software/hardware/peripheral operation
• Basic wired and wireless network troubleshooting
• Document and track work in incident management system
• Request and coordinate vendor support for hardware and software as necessary
• Identify and escalate advanced technical issues to L3 teams as appropriate
• Support on telecommunications
• Create and manage (shared folders) file systems on Windows server environment
• DHCP configurations
• Configure and install printers/scanners
• Active Directory management, users, groups, service accounts, etc.
• Deploy phones to users
• Purchase IT hardware as required
• Investigates root causes to resolve problems
• Implements measures to prevent related and similar issues.
• Ensure that required support is provided, always following Corporate and local procedures.
• Provide recommendations for process improvements to IT management
• Test and learn new software/systems as they are implemented
• Available off hours for emergency issues/escalations as they arise

Qualifications

BS with 3 years experience or equivalent experience;

or more than 5 years of related experience in a medium to large size business environment to substitute for Degree.

Other skills, knowledge, and experience:

• Microsoft Active Directory Admin
• PC Hardware skills
• Windows troubleshooting
• HP Printers and print servers
• Microsoft SCCM
• Basic Networking skills
• Problem solving skills
• Microsoft Application skills

PI254523650

Salary: $61,800.00

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