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The Coordinator, Sales Support provides administrative support for the Racing Electronics Wholesale business. This role requires a strong focus on customer service to ensure smooth operations, efficient communication, and positive distributor relationships.
ESSENTIAL DUTIES AND RESPONSIBILITIES Other duties may be assigned.
Gain and maintain knowledge of 3M PELTOR through training modules and classroom settings.
Assist in processing orders and transactions through bCom.
Provide exceptional customer service by resolving issues and concerns with distributors in a timely manner.
Submit monthly POS reports to 3M and distributors as needed.
Provide estimated ship dates and tracking information to distributors.
Proactively communicate with distributors about stock levels, lead times, and potential delays to manage expectations.
Contribute to organic sales growth by scheduling calls with distributors to ensure customer satisfaction and promote new products.
Introduce / expand product lines purchased by the current distribution network.
Work with distributors on opportunities, communicate with 3M as needed, and follow the sales process to close business.
Provide reports outlining the sales pipeline and closed business with existing distributors.
Participate in Quarterly Business Reviews with 3M.
Travel: < 5%
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor's degree (B.A.) from a four-year college or university and a minimum of 2 (two) years of experience in sales support, customer service, or related fields; or equivalent combination of education and experience.
SKILLS AND COMPETENCIES
Strong ability to communicate effectively with customers, distributors, and internal stakeholders.
Experience in resolving customer inquiries or distributor concerns.
Ability to maintain positive working relationships with customers and foster trust.
Comfortable with problem-solving and handling issues involving order fulfillment, product availability, or delivery schedules.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers and employees of the organization.
MATHEMATICAL SKILLS
Ability to calculate figures such as discounts, commissions, percentages, and other business metrics.
REASONING ABILITY
Ability to apply common sense to carry out instructions furnished in written, oral, or diagram form.
Ability to solve practical problems with several concrete variables in standardized situations.
COMPUTER SKILLS
Proficient with Company-provided hardware and software.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to talk and hear. The employee is occasionally required to use hands to finger, handle, or feel. Specific vision abilities required by this job include close vision.
Apply Now!
Learn more about this role and our team by applying at https://careers.nascar.com/ for consideration.
NASCAR is committed to fostering a diverse work environment where all employees feel valued and empowered. NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists.
