Position Overview

A successful Medical Records Clerk must be passionate about healthcare and want to make a difference in the lives of others while acting as a mission-driven catalyst to help Livingston Community Health deliver the best quality of care and excellent service to our patients and their families.

Under the direct supervision of the Medical Records Supervisor, the Medical Records Clerk is responsible for the maintenance, filing and updating of all patient records for the medical division.

Essential Functions, Duties, and Responsibilities

Scan/export reports and any paperwork, including those from outside facilities, in proper section in patients chart. Scan charts received from storage. Answer and directs telephone calls. Sort incoming faxes and distribute accordingly. Sort incoming mail and distribute accordingly. Distribute paperwork to physicians and to other departments. Log and copy medical record releases as needed for patients or outside facilities. Send information via mail, fax, uploading to website or burn CD as needed. Fax/upload bi-monthly prenatal records to hospitals. Fax records request to other facilities. Assist patients with any questions or concerns by directing them to appropriate resources. Inform patients of relevant medical office policies and procedures. Research and answer any questions/correspondence regarding a patients account in a timely manner. Document communication with patients using NextGens Telephone Communication Template. Safeguard privacy and confidentiality of all patient information by following HIPAA guidelines. Other duties and projects as assigned.

Education, Knowledge, Skills, and Abilities
Education

Minimum of High School Diploma or GED required.

Knowledge, Skills, and Abilities

Ability to work well and concentrate in a busy office setting. Previous typing/clerical experience preferable. Aptitude for detail and precision. Ability to comprehend new procedures and adapt readily to changes in procedure. Ability to follow directions well without constant supervision.