We are seeking a full-time Runway Desk Support Specialist 1 in our Scottsdale, AZ location. In this role, you will be responsible for making important contributions to Garmin's aircraft performance data products by analyzing data and feeding relevant information and solutions into our systems and databases.
Essential Functions
Provide 24/7 operational support and collaborate with airports and/or customers to ensure accuracy of information and proactively identify, report, and find effective solutions to issues
Monitor all incoming and active NOTAMs (Notice of Airmen) for airports identified in runway database
Analyze NOTAMs/other data sources in order to maintain currency of runway database
Analyze incoming airport/runway data and filter appropriate information to pilots through NOTAM and into our aircraft performance systems/databases
Collaborate with airports or customers to ensure accuracy of information
Make decisions on priority and pertinence of information as it relates to aircraft performance
Proactively identify and report issues, working to identify solutions to aircraft performance
Establish relationships and work collaboratively and professionally with other Garmin team members to achieve goals/objectives
Provide afterhours support related responses and can initially join customer teleconference bridges
Conduct initial aircraft setup for AeroData solutions (Basic Build - New Tools)
Review emails to determine and provide solution or escalate to other applicable teams
Create tasks for Flight Operations customer support requests via the ticket system
Join evening deployment calls and determine if issues arise and escalate as appropriate
Conduct initial triage of customer solutions and use internal tools to help identify issue
Assist in maintenance of the Airport and Runway Database
Provide great customer and operational input to other Garmin teams to help improve Customer Experience
May be required to be on call as needed and work rotating shifts
Basic Qualifications
Associate's Degree in a business or technical discipline AND a minimum of 2 years relevant experience OR Bachelor's Degree in a business or technical discipline OR substantial demonstrated aeronautical knowledge that would allow the associate to complete the essential functions of the position
Excellent academics (cumulative GPA greater than or equal to 3.0 as a general rule)
Ability to build relationships across departments and interact efficiently with customers across the globe
Demonstrated strong and effective verbal, written, and interpersonal communication skills
Understands escalation procedures for service outages and/or customer concerns
Ability to set up Microsoft Teams live events and send out Customer Advisory Notices (MIM)
Possess a critical eye for fine details in both quantitative/qualitative process/procedures
Must be detail/solution oriented, organized, proactive and a driven problem solver with exceptional technical troubleshooting skills and a multi-tasker with the ability to prioritize and manage time in a fast paced, deadline-driven environment with minimal supervision
Experience and proficiency with MS Office Suite
Demonstrates familiarity with aeronautical source data for the analysis being conducted
Proficiency in numerical and arithmetic application for the role: Compiling data, using numbers in various formats, and utilizing this information to perform job-appropriate problem-solving and data entry
Desired Qualifications
Bachelor's Degree in business or technical discipline
Private Pilot License
Previous work experience in air traffic control or in aircraft dispatch
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits
