At HSA Bank, we're working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors.
Are you ready to join us?
Job Summary:
Account Executives proactively reach out to small/mid-size employer groups. Provide insight on current program with a focus on customer satisfaction, increased profitability, retention and account growth. Reacts to employer group customers who are at risk or who will no longer be utilizing HSA Bank's services, offering solutions to dissolve pain points with the goal of retaining the customer relationship.
***This is a fully remote position; candidates can be located anywhere in the US.
Job Responsibilities:
Facilitate mini strategy sessions with employer day to day contact
Provide product training as needed to clients to ensure effective utilization of services
Proactively identify growth opportunities and increased profitability
Identify and cross sell product offering based on current offering
Effectively sources and identifies client needs, gains feedback on our service levels. Follows through with meeting identified needs and/or escalates to management level.
Monitor and respond to At Risk group activity
Resolves client escalations
Responsible for retention and saving of employer clients through issue resolution and education
Identify trends and offer solutions
Track activity and provide insight to HSA Bank leadership team
Handles confidential and non-routine information. Maintains confidentiality of all corporate, client, and research matters.
Identifies process improvement opportunities, initiates corrective action, and communicates any gaps to management
Effectively tracks efforts and measures of success
Requirements:
Education: High School Diploma/GED and BS preferred
Experience: 2 - 4 years of related experience: CDH, Employee Benefits
Job Skills/Knowledge:
Demonstrates flexibility and adaptability. Handles day-to-day challenges confidently and willing to adjust to multiple demands, shifting priorities, ambiguity, and rapid change.
Keen ability to interact with clients at all levels of their organization.
Excellent interpersonal skills needed.
Energetic, results-oriented professional.
Must be "take charge" type that can effectively problem solve.
Possesses the ability to maintain the strictest confidentiality of company and customer information.
Attention to Detail
Consistent and accurate
Bi-lingual is a plus
Employer benefit account experience preferred
Physical Demands and Working Conditions:
Travel is required and requires a valid driver's license with a safe driving record. Longer distance travel via airline may also be required.
The estimated salary range for this position is $55,000USD to $63,000USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
