Primary Responsibility:
Manage a 5-6 member Accounts Receivable collection team consisting of Collections Specialists, Senior Collections Specialists, and an Accounts Receivable Analyst.

What You'll Do:
• Develop and manage the assigned collection team. Track activity and productivity levels.
• Partner closely with customers, operations, billing, and sales to resolve collection disputes.
• Build strong working relationships with operations, billing, sales, and customers.
• Develop a solid understanding of Warehouse and Transportation operations and billings so as to understand the true nature of billing disputes.
• Monitor customer account balances and guide team members in the resolution of issues.
• Proactively identify operational and billing issues and work to resolve them before they develop into collection problems.
• Proactively identify and communicate issues that may result in Accounts Receivable exposures.
• Prepare ad-hoc reports as requested.
• Assist in the development and implementation of policies and procedures.
• Prepare reports of the status of credit and collections and other operating statements.
• Proactively pursue improvements in process flow and system utilization.
• Recruit, hire, train, coach, and appraise team members.
• Other duties as requested.

What Experience and Education You Need:
• BS degree in Accounting or Finance as well as 5-7 years' work experience including a minimum of 3 years of financial analysis experience and a minimum of 5 years of management/supervisory experience; or a relevant combination of education and experience required.
• Proficient with Microsoft Office, including Word, Excel and Access.
• Oracle Cloud experience is preferred.

What Could Set You Apart:
• Strong problem resolution skills and experience: uses a systematic, disciplined, and fact-based process that gets to root cause to solve problems; has analyzed and improved processes.
• Possesses data analysis aptitude: enjoys working with numeric data, and can synthesize quantitative data to draw business conclusions.
• Experience in operations and/or billing in a transportation or warehouse-related business with multiple locations is ideal.
• Ability to communicate effectively (verbal and in writing) at all levels of the company and with external customers.
• Possesses flexibility and initiative. Ability to work in a fast-paced environment with multiple simultaneous deadlines.
• Strong interpersonal skills and relationship-building ability. Demonstrated teamwork/collaborative work style with a customer-focused approach.
• Relies on experience and judgment to plan and accomplish goals.

Physical Requirements:
• The physical demands described below are representative of those that must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job
• Requires the ability to sit for long periods of time, with frequent interruptions
• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
• Requires manual dexterity with normal hand and finger movements for typical office work
• Talking, hearing, and seeing are important elements of completing assigned tasks
• May require travel by automobile and airplane
• May require visiting facility operations in temperatures at or below freezing
• May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
• Requires the use of various electronic tools
• Occasionally works evenings or weekends to complete objectives or to attend meetings
• Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
• Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and responding appropriately to constructive feedback from executive management

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

What We Offer:
Our associates know the answer to the question What's in it for me We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.

Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.
EOE/AA M/F/D/V DFW.