Summary: In this position Under direct supervision, the position is responsible for answering incoming breakdown calls and resolving equipment issues with our drivers and vendors. The incumbent is required to make safe, cost-effective decisions to facilitate quick repairs to maximize equipment utilization. Must receive management approval for repair expenditures.
Assist company drivers with vehicle repairs, tires, and repair instructions by promptly answering incoming calls, gathering necessary information, and routing them to company facilities or to an approved vendor for equipment repairs.
Provide follow up to ensure problems have been handled in a timely manner.
Maintain contact with the driver and vendors to ensure the repairs will be completed quickly and update Operations personnel as to equipment status.
Locate the appropriate vendor closest to the breakdown to ensure minimum wait time, competitive pricing, and quality repairs to minimize cost; must receive management approval for repair expenditures exceeding $500.00.
Quickly resolve tire and equipment issues related to breakdown, repair, and roadside assistance to ensure quality and safety of repairs, minimize cost, and maximize equipment utilization.
Shift: Wednesday (12:00 AM - 6:00 AM) & Wednesday - Saturday (6:00 PM to 6:00 AM).
Requirements:
Education/Certifications: High School diploma or equivalent preferred.
Experience: Must have at least 1-year experience in transportation industry, CDL driving experience preferred. Must be able to speak and write in English.
Computer Skills: yes
Communication Skills: yes
Special Skills: N/A
Supervisory: None
* Resume Required To Be Considered For This Role *
Relocation Assistance Eligible:
No
Work Shift:
1ST SHIFT (United States of America)
Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment.
Tyson is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.
We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more.
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