Title: Student Services Specialist I

POSITION SUMMARY

This front desk position will be the first point of contact for new, continuing and prospective students. It is responsible for assessing student questions and determining the appropriate actions to take, as well as providing the information needed to enroll and be successful at Nashville State.

ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES

Provides general information regarding admissions, financial aid, career services, and student records to prospective students, faculty, staff, and the general public in person, over Zoom/Teams, and via email. Provides student-centered services via various platforms while maintaining a professional and congenial demeanor. Processes student requests for enrollment services.

Assists students with using computer kiosks for admissions and financial aid services including helping with scheduling Welcome Center appointments and navigating MyNSCC. Schedules appointments, coordinates access and distributes documents to other departments across campus. Helps facilitate the resolution of student issues. Captures, reports and evaluates feedback for services provided in each student interaction. Collaborates in the evaluation of creative approaches to promote/advertise NSCC to prospective students.

REQUIRED QUALIFICATIONS

High school diploma

Minimum two years' customer service experience

Proficiency in basic computer software

Excellent oral communication skills

PREFERRED QUALIFICATIONS

Associate's degree or higher

Two years' experience working in higher education

Multilingual, preferably in Spanish and/or Arabic

Experience with Banner

General knowledge of student services policies and procedures

KNOWLEDGE, SKILLS AND ABILITIES

Intermediate to advanced computer skills. Aptitude for analyzing student questions and requests. Strong interpersonal and communication skills. The ability to work effectively with a wide range of constituencies in a diverse community.

Open Until Filled: Yes

Rate of Pay: $30,751.50 - $36,894 depending on experience

Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.

Nashville State offers flexible work arrangements for positions that qualify.