Our GFL team is expanding, and we're looking for a Collections Specialist to join us out of our Raleigh location. This role is responsible for performing collection activity for the Commercial Accounts assigned. This role will work effectively with the branch manager and branch personnel by providing them status of collections. The Collections Specialist will provide excellent customer service to both internal and external clients.
Why Join GFL?
GFL Environmental is the only major diversified environmental services company in North America. Our employees, collectively known as 'Team Green,' enjoy numerous benefits: career advancement opportunities, competitive benefits, job stability within an essential services company, and the chance to make a positive impact every day for our customers and communities, Green for Life!
What's In It For You?
4 medical plan options including an HSA with employer contribution & match program, dental, and vision coverage.
401(k) with an employer match
Paid holidays & Paid time off
Employee Assistance Program with free counseling services.
Competitive wages
Growth opportunities
A "Day in the Life" of a Collections Specialist
Analyze and reconcile Commercial accounts monthly and resolve any outstanding issues
Manage and execute commercial accounts collection process as approved by management including making phone calls, mailing letters and submitting adjustments for corrections
Escalate unresolved issues to team lead or collections manager as needed
Reports monthly to collections manager outstanding collection accounts and issues
Maintain detailed customer information on delinquent accounts including contact information
Meet or exceed objectives and collection goals
Analyze and maintain unapplied cash and credit balances with cash applications
Conduct customer research for unresolved accounts
Ability to excel in fast paced environment
Knowledge, Skills and Abilities
Associate's degree (AA) from a two-year College or technical school or equivalent combination of education and experience
2 to 3 years' experience in commercial collections, account receivable and customer service
Excellent customer service and phone skills
Ability to resolve customer complaints and questions
Ability to effectively communicate with others verbally and in writing
Close attention to detail and good organizational skills
Good interpersonal skills
Strong excel skills
Join us and become part of "Team Green" at GFL Environmental, where your skills and dedication will be valued and rewarded. Apply now for this exciting opportunity!
#GFLTalent
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com
