Job Description:

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Job Title:Financial Counselor 1Department:James | Precert and Financial Counseling

Scope of Position

The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.

Position Summary

The Financial Counselor role supports patients with outpatient, inpatient and ambulatory surgery visits by fully explaining multifaceted commercial and government insurance policies and benefits, analyzes complex financial situations and determine appropriate program eligibility for both governmental and non- governmental options, works diligently with patient to complete application process and collects verifications for various financial assistance programs such as Charity, HCAP and Medicaid. Additional responsibilities include creating accurate estimates, collect deposits and set up payments plans. Excellent communication skills required as this position collaborates with clinical teams, including senior hospital administration to facilitate discharge planning or ongoing treatment programs when financial needs are identified.

Minimum Qualifications

For Hire:

Required: Per CCS Class Specs: High School Diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 6 months experience in customer service or a healthcare environment.

Additional Information:Location:Remote LocationPosition Type:RegularScheduled Hours:40
Shift:First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

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All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.

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