Support Specialist - College Effectiveness & Accreditation
Fox Valley Technical College
Job Category
Regular Support Staff
FVTC Worksite
Appleton Main Campus
Hours Per Week
40
Job Description Summary
This position performs a wide variety of technical and administrative duties requiring specialized knowledge of College planning and accreditation, institutional reporting, College-wide processes, procedures and policies, and state and federal policies. This position also provides oversight and coordination of various processes and projects within College Effectiveness Administration and provides administrative support to the Associate Vice President (AVP) of College Effectiveness and Accreditation.
Job Description
Essential Functions and Responsibilities
The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily to be qualified for the position. Other duties may be required and assigned.
Operational and Strategic Support
Coordinate the workflow of the College Effectiveness office. Organize and maintain department operations and office procedures. Provide a variety of support functions, including administrative support to the AVP of College Effectiveness and Accreditation.
Serve as administrative liaison to the AVP, managing incoming requests and questions as appropriate.
Process and maintain College memberships, registrations, and organizational documentation.
Manage central records, master files, and records retention processes for College Effectiveness.
Monitor College Effectiveness budgets and facilitate necessary purchasing and invoice payments.
Assist AVP with special projects such as developing specialized informational reports and presentation materials.
College Accreditation
Assist in the coordination and planning of the College regional accreditation process, developing and maintaining institutional timelines and additional accreditation resources.
Actively support the collection, organization, and verification of accreditation evidence documents to ensure compliance with Higher Learning Commission criteria, assumed practices, and federal compliance items.
Assist in the planning and execution of accreditation events, including site visits, training sessions, and workshops, including venue coordination, technology setup, and resource distribution.
Develop, maintain, and implement improvements to College Effectiveness and Accreditation technology resources and communication channels, including distribution lists, MS Teams Channels, SharePoint, etc.
College Planning and Continuous Improvement
Assist in the organization and presentation of data related to strategic initiatives and continuous improvement efforts. Create visual aids to support reports and dashboards.
Coordinate the development and maintenance of College Planning dashboards to monitor progress toward the achievement of Strategic Plan Measures and College Priorities.
Coordinate travel arrangements via Concur. Be knowledgeable of College travel policies and procedures. Coordinate calendars, schedule meetings, travel arrangements, itineraries, conference registration, etc.
College Compliance, Research, and Reporting
Maintain a tracking system for key compliance timelines and reporting deadlines, ensuring the timely submission of required documents.
Assist AVP in the planning, development, coordination, and dissemination of annual reporting, including strategic planning, college compliance, college reporting, statutory purpose monitoring, and additional reporting for the College community and the FVTC Board of Trustees.
Support College survey processes, including the support of key stakeholder surveys and additional internal feedback needs.
Data Governance
Coordinate the creation, alignment, and communication of the College data governance model and associated resources.
Coordinate the communication of WTCS policies and procedures related to data governance and data definitions.
Minimum Qualifications
Education and/or Experience Requirements:
Associate degree in related field, AND
Three years of experience working in an institution of higher education, OR
An equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
Advanced skills in Microsoft Word, PowerPoint, Excel, and SharePoint are required.
Intermediate skills in Adobe Acrobat are required.
Advanced oral and written communication skills, including strong composition skills are required.
Demonstrated ability to navigate a variety of complex issues requiring analysis, problem solving, and sound judgement is required.
In evaluating candidates for this position, Fox Valley Technical College may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.
Work Environment
Work will be completed in a hybrid environment, both in person and virtually.
A significant amount of time will be spent working on a computer, balanced with other tasks to support overall departmental goals.
Requires occasional adaptability in work hours to support key events, project milestones, and evolving departmental priorities.
The work environment may change based upon college needs.
Physical Requirements
Sitting: This role requires extended periods of sitting while performing tasks and utilizing computer systems.
Mobility: While much of the work is desk-based, occasional mobility may be necessary for attending meetings or events within the workplace.
Fine Motor Skills: This role may need precise hand movements or manual dexterity for activities such as notetaking and the use of computer and office equipment.
Repetitive Motions: Capacity to perform repetitive motions, such as typing, without discomfort or injury.
Communication: Clear verbal and written communication skills are essential for interacting with internal and external stakeholders, both in-person and through electronic means.
EOE/ADA Statement
Fox Valley Technical College (FVTC) is an Equal Opportunity Employer (EOE). In compliance with the Americans with Disabilities Act (ADA), FVTC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Nothing in this job description limits management's right to assign or reassign duties and responsibilities to this job at any time. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement or affect the at-will nature of the employment arrangement between the employee and company and is subject to change by the employer as the needs of the employer and requirements of the job change.
Additional Information
Pay Rate: $24.53 per hour.
Pay is based on a multitude of factors, including experience, qualifications, education, relevant certifications, internal equity, and market data. Note: Internal applicants' wage will be based upon the applicable compensation guidelines.
At Fox Valley Technical College, we recognize employees as key contributors to our mission and are committed to fostering a culture of fairness, transparency, and excellence. Our total rewards philosophy ensures equitable compensation and benefits, supporting a highly engaged workforce. Our comprehensive benefits package includes medical, dental, and vision insurance, along with retirement contributions to the Wisconsin Retirement System and 403(b)/457 plan options. Employees enjoy paid vacation, sick leave, holidays, bereavement leave, and recess periods. We offer life and disability insurance, with options for additional coverage. Work-life balance is supported through flexible schedules or remote work options (for some positions) and wellbeing programs. Professional development opportunities include training, certifications, and tuition reimbursement. Additional perks at the Appleton Main Campus include an onsite health and wellbeing clinic, dental clinic, fitness center, Parent/Child Center (onsite child care), library, cafe, printing services, Trilogy Salon & Spa, and more.
Fox Valley Technical College is an Equal Opportunity/Affirmative Action institution, providing equal opportunity to all persons, including members of underrepresented racial and ethnic backgrounds, females, veterans and individuals of all abilities. For questions regarding the College's nondiscrimination policy, contact: Rayon Brown - rayon.brown6751@fvtc.edu (Affirmative Action), TitleIX@fvtc.edu (sex-based discrimination or harassment), or Dan Squires - daniel.squires3328@fvtc.edu (Disability related discrimination).
