Performs a variety of tasks including setup, administration, end-user functional and technical support, training, vendor interfacing, data management and reporting assistance for departments. In addition, this position will troubleshoot problems, develop reports, and maintain and upgrade the application(s). The Business Analyst II is expected to independently perform the full range of business and analytical support functions with only occasional instruction or assistance. Additionally, the position must apply well developed business and analytical knowledge, and exercise judgment and initiative.



Daily Operations

• Responsible for the data management, analysis, reporting and contributing to data driven projects (i.e. axiUm, Banner, Blackboard, Simple Syllabus).


• Develops and maintains queries using enterprise application tools; creates and maintains reports using enterprise-reporting tools.


• Prepares progress reports for Academic Affairs.


• Develops customized reports, as requested.


• Testing Center Troubleshooting and Resolution.


• Responds to trouble calls and provides business level support in the troubleshooting of user problems.


• Acts as the conduit for support issues that must be escalated to the supporting vendors.


• Researches and provides answers to questions regarding functionality of enterprise software applications.


• Creates and maintains end-user training materials, and conducts training sessions to ensure that applications are being optimally used.


• Performs administrative tasks within enterprise software applications, including setup, user administration, and software configuration.


• Administer new hire training for axiUM and Dentrix.


• Organizes and leads the implementation of new enterprise software installations, and migrations; organizes and leads testing efforts during software upgrades or patching cycles.


• Provides assistance in the evaluation phase of new enterprise software acquisitions; from client requirements, determines methods of integrating and interfacing between existing applications to meet user needs.


• Performs other related duties as assigned.

• axiUm dental software


• Crystal Reports business intelligence software


• Operations, services and activities of information systems programs.


• Principles and practices of system testing, analysis and security best practices


• Principles and practices of project management

• Relational database principles and concepts


• Structured Query Language (SQL)


• Intermediate level software skills: Microsoft Word, Excel, PowerPoint


• Strong communication skills, both written and verbal required


• Demonstrated excellent interpersonal skills required


• Strong organizational skills, time management and decision-making abilities required


• Presentation experience with the ability to clearly and concisely articulate required


• Enterprise reporting systems


• Methods and techniques used in the installation, troubleshooting and maintenance of application software


• Methods and techniques of evaluating client information and functionality requirements


• Principles and practices of customer service


• Pertinent Federal, State and local laws, codes and regulations

• Design and generate reports using Crystal Reports


• Demonstrate analytical and problem-solving skills in a fast-paced environment required


• Provide support in the implementation and maintenance of various applications


• Lead users from different departments through software implementation and other projects


• Organize and lead users from different departments in effective software testing efforts


• Respond to and identify user needs and determine resolutions


• Identify business process areas needing optimization, and work with users to implement changes


• Develop and deploy SQL queries and reports of simple to complex complexity


• With vendor support, detect, isolate and resolve application software problems


• Evaluate, implement, configure, test, and support new enterprise applications


• Read, interpret and apply complex technical publications, manuals and related documents


• Create and maintain training materials, and instruct users in the use of enterprise software applications


• Operate a variety of computer systems and equipment


• Establish and maintain effective working relationships with those contacted in the course of work


• Intermediate level software skills: Microsoft Word, Excel, PowerPoint, preferred


• Strong communication skills, both written and verbal required


• Strong organizational skills, time management and decision-making abilities


• Presentation experience with the ability to clearly and concisely articulate

• Must be efficient in Axium (3 years Axium Dental Software Experience preferred)


• Must be efficient in Pulling Reports from Axium


• Must be efficient in Analyzing Reports from Axium


• Must have Power BI experience (Dashboard Maintenance)


• Must Analyze and Resolve hardware, software problems including applications, x-ray, and devices


• Must Create, Modify and Run SQL Queries


• Bachelor's degree in management information systems, Computer Science, Business, Finance, or, Management related discipline required


• At least 3 years of recent data management, reporting and business analysis experience is required


• Proven ability to communicate both oral and written information to all levels of an organization


• Ability to create high level and detailed business requirements, use cases and decompose those into functional specifications


• Knowledge of IT best operating practices and methodologies


• Effectively create and maintain requirements, data mapping, and other project documentation