Job Title: System Administrator

Department: IT

Reports To: AVP of IT

FLSA Status: Exempt

Grade: 11

Summary

The System Administrator is responsible for directing and coordinating activities in system, network and computer operations. Cultivate a culture and environment to make members dreams come true.

Essential Duties and Responsibilities include the following. Other duties may be assigned. This job description in no way implies that the duties listed here are the only ones that the employee can be required to perform. The employee is expected to perform other tasks, duties and trainings as dictated by their manager.

• System Installation and Configuration: Set up and configure servers, operating systems, and applications to meet organizational needs.
• User Management: Create and manage user accounts, permissions, and access controls for various systems and applications.
• System Monitoring: Continuously monitor system performance, security, and availability to ensure optimal operation.
• Backup and Recovery: Implement and manage backup solutions, perform regular data backups, and develop disaster recovery plans.
• Patch Management: Apply system updates, patches, and security fixes to maintain system integrity and address vulnerabilities.
• Network Administration: Oversee network infrastructure, including routers, switches, and firewalls, to ensure connectivity and security.
• Troubleshooting and Support: Provide technical support for hardware, software, and network issues, and resolve problems efficiently.
• Security Management: Implement and manage security measures, such as firewalls, antivirus software, and intrusion detection systems.
• Documentation: Maintain accurate records of system configurations, procedures, and incidents to support effective system management and troubleshooting.
• Performance Tuning: Optimize system performance through adjustments, upgrades, and enhancements to meet performance goals.
• Compliance and Auditing: Ensure systems comply with organizational policies and industry regulations and perform regular audits to verify compliance.
• Capacity Planning: Assess and plan for future system needs, including hardware and software requirements, to accommodate growth.
• Automation: Develop and implement scripts and automation tools to streamline administrative tasks and improve efficiency.
• Collaboration: Work with other IT professionals and departments to support integrated solutions and address cross-functional challenges.

Member Service

• Come to work every day with a member focused ,passionate, and dedicated mindset
• Approach ever member situation from a caring, helpful, and openminded position
• Proactively approach issues and offer creative solutions that will make doing business with RGCU easier
• Assists in any other areas as directed by the AVP, Business Systems, Senior Management and/or President/CEO.
• Report all suspicious activity to the Risk Management department via the compliance group email

Supervisory Responsibilities

This position has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical 1 - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedure.

Quality - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Experience- 2 to 5 years related experience.

Education- 2-year degree or completion of a specialized course of study OR 5 years of related experience.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge Symitar's; Microsoft Excel Spreadsheet software and Microsoft Word Processing software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to reach with hands and arms and talk or hear. The employee must frequently lift and/or move up to 25 pounds.

Work Environment

The work environme­­nt characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Rio Grande Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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