ADP is hiring a WFN Relationship Manager

In this role, you will serve as the single point of contact for a book of business of Group Health Insurance clients. You will own, manage, and service the entire relationship with your clients by serving as a subject matter expert on Employee Benefits, providing proactive, consultative education and support, and ultimately driving exceptional client satisfaction, loyalty, and retention.

The nature of what you do every day will not change - your #1 goal is to manage an assigned book of clients, serving as an insurance/employee benefits expert, providing trusted service and valued insights. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!

To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

What you'll do: Responsibilities

What you can expect on a typical day:

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  Relationship Management:
  
  
  
  • You will serve as the client's primary contact, acting as a liaison, serving as an internal client advocate.
  
  
  • Maintain a comprehensive understanding of your dedicated client's group health portfolio and other ADP services and coordinate communication among various business partners.
  
  
  • Act as a liaison between clients and ADP, collaborating with other ADP partners including Product Management, Implementation, Payroll, Sales and more.
  
  
  • Own the client relationship by building trust, rapport, and understanding the insurance needs of your dedicated book of business.
  
  
  • Provide proactive, personalized, strategic support and act as the primary contact between clients and insurance carriers to ensure a seamless client experience.
  
  
  
  

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  Group Benefit Support & Administration:
  
  
  
  • Continually provide insurance expertise to your clients by managing benefit renewals, supporting Open Enrollment, and preparing quote proposals & benefit guides.
  
  
  • Assist clients in the design and implementation of their employee benefits programs, including group health, dental, vision, life, disability insurance and other ancillary coverages.
  
  
  • Handle all aspects of benefits renewals, including negotiating with carriers to secure the best rates and terms for clients.
  
  
  • Conduct virtual meetings with clients to review their benefits plans and make recommendations for improvements or changes.
  
  
  • Resolution support for benefit service issues such as enrollments, carrier billing, coverage, and claims.
  
  
  • Maintain accurate and up-to-date records of all client interactions, benefits plans, and compliance documentation.
  
  
  
  

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  Client Retention:
  
  
  
  • Maximize client retention by working with clients, carriers, and external ADP partners to resolve issues that may impact the client relationship.
  
  
  • You will proactively ensure client satisfaction through regular touchpoints soliciting feedback on existing group health benefit offerings and future needs, acting as appropriate (ie: quoting, upselling, remarketing).
  
  
  • You'll ensure appropriate utilization and consistent execution of tools, communications, processes, client retention activities, and metrics.
  
  
  
  

TO SUCCEED IN THIS ROLE: Requirements

• At least 2-3 years of related insurance experience


• Life & Health Insurance Producer License

A college degree is great but not required. What's more important is having the skills to do the job.