Indiana University Bloomington is a public Research Institution with a total enrollment of 45,328 students and some of the top academic programs in a range of disciplines. With Big 10 sports, more than 700 student organizations, a vibrant artist community, and plenty of other opportunities for involvement, IU is a campus full of energy and life.
Residence Life is a strategic campus partner in the Involvement and Belonging area of the Office of Student Life. We house approximately 13,000 predominately first-year students in 14 traditional residence halls and 6 unfurnished apartment communities. In addition to our traditional floors, we have 21 Living Learning Centers and Thematic Communities. We are committed to diversity and inclusion that is guided by our Diversity Statement.
Job Summary
Center Desk staff serve as the first point of contact for residents, parents, and others who need to conduct business at the residence center. This position involves assisting the front desk operations and various administrative tasks to enhance the residential experience. This contact can be done in person, by phone, or by email. Staff respond to what they can and escalate what they cannot.
Department-Specific Responsibilities
Greet residents, visitors, and staff; assist with inquiries on campus resources, residence hall policies, and community events.
Communicate clearly and appropriately with all residents, staff, and guests.
Answer center desk phone, respond to inquiries, and direct calls to the appropriate office if unable to answer the question.
Sort, distribute, and manage incoming and outgoing packages and mail for residents including lifting of packages.
Maintain accurate records of mail received.
Assist students in submitting maintenance requests, work orders, and pest control issues, ensuring prompt communication with the maintenance team or direct supervisor.
Perform administrative duties such as maintaining logs, handling paperwork, and assisting with check-in and check-out processes for residents.
Utilize hand-held radios/walkie-talkies for communication within the center.
Maintain confidentiality, safety, and security of all residents and staff consistently.
Ensure consistent attendance and timely arrival for all scheduled shifts, crucial for students balancing academic responsibilities.
Work additional hours during break closings or return early from a break to support reopening efforts, if required.
Participate in training and development sessions as determined by the center.
Perform additional tasks that may be assigned by the supervisor, varying between center desks due to the facility and community needs.
Qualifications
EDUCATION
Required
Currently enrolled as a student at Indiana University.
SKILLS
Required
Ability and enthusiasm to work on a team.
Positive attitude with a willingness to learn.
Strong commitment to customer service.
Proficient communication skills.
Attention to detail.
Highly thorough and dependable.
Provide exceptional customer service.
Working Conditions / Demands
This role requires the ability to move objects weighing up to 20 pounds for mail/package processing. The person in this role must be able to perform the essential functions with or without an accommodation.
Additional Information
Applications are accepted immediately and will be reviewed on a rolling basis until all positions are filled.
Please upload your current class schedule and upcoming class schedule and/or your general availability for this semester and next semester in the additional attachments section of the application.
Positions are continuous year-round.
Work Location
Bloomington, Indiana
This is an in-person position.
Advertised Salary
$12.25 per hour
Work Hours
Most offices schedule desk staff between 6-20 hours a week based on availability.
Center Desk operations are open Monday through Friday from 8:00 am to 10:00 pm, and Saturday and Sunday from 10:00 am to 10:00 pm. Scheduled desk shifts can be any time within the listed hours and are based on staff availability and office needs.
Occasionally, there are opportunities to work extra hours; part-time work is capped at 29 hours per week.
Offices will require availability to work some evenings and weekends, as well as major IU events such as opening and closing days, semester breaks, and Little 500 weekend. Office hours might be changed for holidays, breaks, or emergencies.
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
Multiple plan options for medical insurance
Dental insurance
Health Savings Account with generous IU contribution
Life insurance, LTD, and AD&D options
Base retirement plan contribution from IU, subject to vesting
Additional supplemental retirement plan options
Tuition benefit for IU classes
10 paid holidays per year
Generous Paid Time Off
Paid Parental Leave
Employee Assistance Program (EAP)
Learn more about our benefits by reviewing our online Benefits Brochure.
Job Classification
Career Level: Part Time Employee
FLSA: Nonexempt
Job Function: Part Time Employee
Job Family: Part Time Student Employee Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
