The Office of Student Life is focused on building a strong foundation to ensure every student's Indiana University experience is positive, safe, healthy, and meaningful. The Office of Student Life staff and multiple departments aim to help students navigate their time at IU, providing the tools they need to be successful in school and after graduation. Students are our priority, and their health, safety, and overall well-being are our core mission.
Office of Student Conduct is proud to be a department within the Office of Student Life, committed to promoting learning and respect by integrating diversity, equity, and inclusion in all programs, interactions, and partnerships. We commit to creating and maintaining an inclusive environment where all people are respected, valued, and affirmed so that they may know they matter and belong at Indiana University.
Job Summary
Provides operational management and oversight to a team of student conduct staff. Identifies operational issues and/or areas of improvement and implements solutions to improve processes and/or operational efficiency. Analyzes, monitors, and evaluates performance of assigned staff; establishes work priorities, conducts performance reviews, and provides corrective action as needed.
Department-Specific Responsibilities
Responsible for the hiring, training, supervision, and oversight of 3 Assistant Directors who serve as the primary point of contact for personal misconduct, academic misconduct, and organizational misconduct. This includes oversight of case management of investigations and cases reported to the university and under the jurisdiction of the Office of Student Conduct (OSC).
Works in direct partnership with all academic colleges, the Office of Sorority and Fraternity Life, the Student Involvement and Leadership Center, Indiana University Police Department, Counseling and Psychological Services, and the Dean's Office, as well as other campus partners both within and outside of the Office of Student Life.
Supervises the 3 full-time Assistant Directors who serve as the primary leads for personal, organizational, and academic misconduct, supervises 1 full-time Coordinator who serves as a hearing officer and program coordinator and an Investigator who serves as a student conduct and civil rights investigator.
Develops and maintains educational and training programs for faculty and staff serving as first responders, investigators, adjudicators, and for various student groups and student-employees, to provide transparency and resources around the topic of reporting, amnesty, hazing, consent, the conduct process, and other division educational goals related to this area.
Responsible for ensuring the administration of applicable campus policies and procedures, developing and implementing education and training initiatives, overseeing personal, academic and organizational investigations, managing complex cases, implementing interim measures, coordinating with other departments and stakeholders, planning and conducting educational and outreach efforts, and related responsibilities.
Serves as a Sexual Misconduct/Title IX Hearing Officer for complex cases.
Identifies cases requiring threat assessment and escalates cases to the Threat Assessment Team, collaborating to resolve cases.
Develops, maintains, and provides training in coordination and collaboration with the other Associate Director and Director of OSC for staff in the Office of Student Conduct and for those across campus who serve as hearing officers in different capacities.
Manages effective and efficient use of program(s) or service(s) resources, including proposing realistic budget projections and anticipated expenses. Work collaboratively with students, faculty, and staff to assess current issues and concerns within the University community regarding conflict resolution and develop and administer programs/workshops to address them.
Serves as a leadership team member in the Office of Student Conduct, which oversees the areas of personal misconduct, academic integrity, and organizational misconduct.
Manages, oversees the investigation of, and monitors cases of alleged violations of the Student Code of Rights and Responsibilities, and other related policies and procedures. Utilize relevant theory, literature, research, and best practices.
Consults with a broad cross-section of institutional and community stakeholders regarding student conflict issues in large and specific student situations.
Works with highly sensitive, protected information with discretion and good judgment to maintain student confidentiality, while attending to institutional risk-management concerns.
Serves as an investigator or hearing officer for occasional complex personal, academic and organizational misconduct cases. Provides appropriate referrals for students to other offices or agencies when the response and/or assistance needed is beyond scope of responsibility or the matter is outside the jurisdiction of OSC. Promotes continuous improvement and innovation in conduct areas through assessment (includes data gathering, best practice benchmarking, and program assessment).
Manages current software to keep accurate records and statistical information on clients and programs/services. Utilize current technologies and information management tools, demonstrating creativity in service delivery to benefit students and improve organizational effectiveness.
Complies with and educates others on regulations and laws related to the work of OSC, including Title IX, The Violence against Women Act (VAWA), Title VI, Family Educational Rights and Privacy Act (FERPA), the Clery Act. Promotes the highest standards of the profession in accordance with the principles, ethics, standards, and best practices of ASCA, ACPA, NASPA, and CAS.
Serves on campus sexual assault prevention committees, on campus/community consultation committees, and serves occasionally on the campus CARE and/or Behavioral Intervention Team. Forwards the mission and goals of OSC and the Office of Student Life within established set of organizational values. Leads and serves on committees and task forces within the unit and represent the unit on division-level or other committees, as requested.
Provides active involvement in the profession at local, regional, and/or national levels, including committee work, conference presentations, and/or contributing to the literature.
Policies and procedures as stated in the Code of Student Rights, Responsibilities, and Conduct and the associated Procedures for Bloomington Campus provide some guidance for working with student behavioral issues, but this position also requires the ability to use critical thinking and decision-making skills to determine the best course of action for cases.
Managing cases will require critical attention to detail outlined by federal and state law, and university policy, as well as, addressing the needs of the student, and working with advisers, parents, or attorneys. The Associate Director will conduct the investigation of facts and preparation of documents that are likely to be useful in the investigation, panel hearing, or case conference, and implementing and/or monitoring recommended outcomes. This position will involve frequent problem solving and discussion with other university officials, so most final decisions about action to be taken will not be made in isolation. The Associate Director will have to be able to provide leadership and answer questions when contacted by parties involved, as well as faculty, parents, attorneys, advocates, staff, and supervisors. This staff member also will need to determine the urgency of each case in consultation with counseling center personnel, police, and supervisors.
The work of the Associate Director is complex because of the unique nature of the cases being managed, and the varying areas of the staff being supervised. Cases that currently require high profile and direct attention will be managed and monitored by the Associate Director. These cases are likely to be extremely serious in nature because of disruption and the potential threat occurring in various parts of campus. They also are likely to be highly sensitive in terms of the cause for the student behavior; e.g., emotionally disturbed student, student who has experienced a crisis, etc. The protocol for determining action to be taken in cases involving interim action, investigation, and case outcomes will be refined and coordinated through the Associate Director, after which s/he will be held accountable for facilitating action in a timely manner. In extreme cases, those cases in which summary suspension is possible, the Provost also will be consulted and involved.
Primary point of contact for case management in the OSC organization misconduct. They will be responsible for maintaining overall case distribution with 9 other full-time staff, follow up with critical case matters, ensuring files are complete to Code and due process requirements, and providing educational outreach to faculty and staff regarding students of concern around campus.
Works in coordination with the other Associate Director and Director to provide accurate data related to reports of misconduct included in various reports, including the annual Clery report, which is federally mandated.
General Responsibilities
Provides day-to-day operational management of student conduct staff.
Establishes short-term operational objectives.
Identifies operational issues and/or areas of improvement and implements solutions to improve processes and/or operational efficiency.
Analyzes, monitors, and evaluates performance of assigned staff; establishes work priorities, conducts performance reviews, and provides corrective action as needed.
Ensures adequate staffing and effective scheduling; participates and informs employment decisions for assigned staff.
Provides direct supervision and oversight of assigned staff and activities; impacts, and is held accountable for, the performance of team and/or assigned staff.
Ensures and provides training to assigned staff to improve student conduct operations; researches and identifies development opportunities for assigned staff.
Researches and stays up-to-date on new industry standards, best practices, and emerging technology; keeps next-level leader(s) informed of trends as well as significant problems.
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
Bachelor's degree in public health, public affairs, counseling, social work, law, or related field
Preferred
Master's degree in higher education student affairs or related field
WORK EXPERIENCE
Required
4 or more years in student conduct, higher education student affairs, or related field
1 year of management experience in relevant field
Preferred
2 years in student conduct, higher education student affairs, or related field
5 years of professional-level experience directly related to this position
SKILLS
Required
Proficient communication skills
Maintains a high degree of professionalism
Demonstrates time management and priority setting skills
Demonstrates a high commitment to quality
Excellent organizational skills
Excellent collaboration and team building skills
Effectively coaches and delivers constructive feedback
Instills commitment to organizational goals
Demonstrates excellent judgment and decision making skills
Effective conflict management skills
Builds and manages effective teams
Demonstrates ability to maintain confidential information
Demonstrates customer service skills
Possesses flexibility to work in a fast paced, dynamic environment
Commitment to working with people from diverse backgrounds and demonstrated cultural competency
Demonstrates commitment to educationally focused conflict management techniques and programs
Preferred
Demonstrated ability and experience in case management and conducting investigations into allegations of threats, harm, hazing, or discrimination, including but not limited to sex-based discrimination and sexual harassment
Knowledge of applicable Civil Rights laws and regulations. Knowledge of and experience in student conflict resolution, residential life, student conduct, or a related field within student affairs
Experience in a university setting
Well-versed in applicable university policy, federal and state law, including Title IX, the Clery Act, Violence Against Women Act (VAWA) and other applicable laws and regulations.
Content expertise in restorative justice, various conflict resolution pathways, student development, and community building, derived educationally and/or through professional experience
Demonstrated ability to work in cross-campus partnerships to accomplish university goals
Experience managing budgets and providing input on financial decisions
Demonstrated ability to develop assessment tools to evaluate the quality of work and its impact on relevant stakeholders
Deep understanding of, and experience in, managing the various aspects associated with campus conflict, including capacity to engage in effective due process
Evidence of having contributed to the field, through publications, professional involvement, and/or leadership in professional organizations
Strong program design skills
Ability to accomplish tasks autonomously and efficiently
Ability to set expectations and achieve results while contributing to the engagement, development and progress of the team. Ability to exercise sound judgment and discretion.
Familiarity with computers and software, including Maxient, and the ability to effectively integrate technology into service delivery, such as demonstrated experience with desktop publishing and design software, web page design and development, and database systems
Relevant knowledge areas include, but are not limited to: First Amendment, hazing, conflict resolution and alternative resolution, due process and fundamental fairness, higher education law, diversity and inclusion, Title IX, Violence Against Women Act, Clery Act, Title VI, and other applicable Civil Rights laws and regulations and state laws, student welfare, safety and security, student development, cultural competence, ethical development, social identity development, leadership development, community building, social justice, restorative justice, conflict resolution theory, motivational interviewing, and related theories of human motivation, change, and development. Review complaints, conduct intake meetings, consult with key partners, interview involved parties, and facilitate alternative resolution when appropriate, either through informal or formal mechanisms
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Additional Information
Intermittent night and weekend work is required for this position, as needed to address emergent student and case concerns.
Work Location
Bloomington, Indiana
Advertised Salary
$80, 000 - $85,000 annually, based on education and experience.
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
Multiple plan options for medical insurance
Dental insurance
Health Savings Account with generous IU contribution
Life insurance, LTD, and AD&D options
Base retirement plan contribution from IU, subject to vesting
Additional supplemental retirement plan options
Tuition benefit for IU classes
10 paid holidays per year
Generous Paid Time Off
Paid Parental Leave
Employee Assistance Program (EAP)
Learn more about our benefits by reviewing our online Benefits Brochure.
Job Classification
Career Level: Sr. Operational
FLSA: Exempt
Job Function: Student Services
Job Family: Student Support
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Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
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Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
