Job Title: Travel Help Desk Administration Support

Department: Operations – Services

Reports To: RavenTek Project Manager

Location: Washington, D.C.

Schedule: Monday – Friday

Hours: Temporary Full-time, 40-hours/week

FLSA Status: Hourly, Non-exempt

Clearance: Top Secret

Position Summary

The Travel Help Desk Administration Support Specialist will deliver operational and transitional support to a government client, assisting the Transition Team in advancing the program's mission. This role is vital to RavenTek's success on the contract and reflects its commitment to supporting the government customer.

Essential Duties and Responsibilities

• Input data into and assist in maintaining the Help Desk ticketing system for travel-related inquiries.
• Create and distribute training materials for new travel account setups.
• Provide travel-related training sessions to staff.
• Offer administrative support and integration with travel booking platforms and systems.
• Provide support creating new travel accounts and provide travel-related trainings to new Government staff.
• Provide support and assistance to travelers and travel requests.
• Utilize the ticketing system for travel inquiries.
• Ensure seamless integration with booking systems to facilitate account creation and training.
• Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period.
• Submit Status Reports to RavenTek Program Manager by deadline provided.
• Monitor RavenTek email on a regular basis, at least 3 times per week, and respond accordingly.
• Complete required compliance training as assigned.
• Other duties as assigned.

Knowledge and Critical Skills

• Strong organizational and multitasking abilities, with keen attention to detail.
• Excellent communication skills, both verbal and written.
• Proficient in MS Office Suite (Word, Excel, Outlook)
• Familiarity with travel management software.
• Strong problem-solving skills with a customer-focused approach.
• Ability to work under pressure and handle urgent requests professionally.

Education & Work Experience

• High school diploma or equivalent.
• A minimum of one year of work experience in a similar role.

Certifications, Licenses

• N/A

Special Requirements

• Top Secret clearance

Work Environment

Employee will be working indoors in an office environment with other people. Potential moderate temperature fluctuations. Typical indoor and computer related noise level, and typical office, paper, and equipment related dust. Exposure to video display terminals occurs on a regular basis.

Physical Demands

To successfully perform the essential functions of the job, the employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting. Ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and may be required to provide recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee must be able to lift and/or move moderate amounts of weight, typically up to 20 pounds. Regular and predictable attendance is essential.

ADA: RavenTek will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

EEO/AA: RavenTek does not discriminate based on race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services and is an equal access/equal opportunity/affirmative action employer.

This job description is not intended to be an all-inclusive list of duties and standards of the position and will be reviewed periodically as duties and responsibilities change with business necessity. Essential job functions are subject to modification. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

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