We believe every person deserves to age well. That’s why we’re on a path to improve the lives of 40 million older adults by 2030. Come join an awesome team and learn about the work we do, the people we serve, and why equitable aging matters now more than ever. At NCOA, we represent the interests of the aging population across the nation, while striving to live out our core values of equity, excellence, and innovation. This is meaningful work where we put “people first” and our employees can learn and grow, where work/life balance is prioritized, and have a flexible hybrid work schedule while being part of a dynamic, collaborative team.

We are interested in growing our team with passionate, committed, and innovative individuals. The Digital Project Coordinator will join NCOA at a time of dynamic growth.

POSITION SUMMARY

The Digital Project Coordinator is the glue of NCOA's digital team. This role is responsible for the orchestration of workflow, deliverables, priorities, and projects for the digital team. The Digital Project Coordinator will actively manage project scope, timelines, deliverables, and prioritization across the team, as well as intake from stakeholders across the organization. They will implement and maintain project management and Agile best practices and drive continuous improvement. This role supports a dynamic work environment with multiple competing priorities.

Positions at this level require substantive knowledge and experience coordinating requests and projects that support websites. Incumbents are required to make independent judgements within their scope of work and require minimal oversight. Incumbents have a minimum of three years of applicable experience in their discipline and a bachelor’s degree or the equivalent, as well as some experience at this level.

KEY RESPONSIBILITIES

Website Management:

• Coordinate the day-to-day management of ncoa.org and benefitscheckup.org.
• Serve as the Product Owner for Agile web development teams.
• Define and prioritize the product backlog to align with strategic goals and user needs.
• Help perform testing for bugs and small enhancements.
• Monitor site performance and user experience, addressing any issues promptly.

Project Management:

• Manage digital projects, including but not limited to, the expansion of multilingual capabilities.
• Triage inbound requests for digital team, including requirements refinement, prioritization, and assignment.
• Communicate project status, risks, and issues effectively.

Documentation:

• Maintain comprehensive documentation for all digital projects and processes.
• Stand up process for creating and distributing release notes.
• Contribute to weekly report to executive team.

Team Collaboration:

• Work closely with team leadership to establish and refine processes to increase efficiency and transparency.
• Foster a collaborative environment within the digital team and across departments.

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

• Bachelor's degree.
• Minimum of 2 years of experience in digital project management or a similar role.
• Proficiency with project management tools (e.g., Jira, Wrike).
• Excellent organizational and communication skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook, SharePoint, Teams), Slack, and Zoom.
• Familiarity with Agile methodology and Product Owner role.
• Self-Starter with ability to work independently and as part of a collaborative team.

Other Preferred Qualifications:

• Project Management Professional (PMP) certification.
• Experience with Amazon Web Services and headless Content Management Systems (e.g., Kontent.ai).
• Experience working with non-profits and helping disadvantaged populations (e.g., seniors, people with disabilities).

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to sit or use a standing desk.
• Occasionally required to walk.
• Occasionally required to reach with hands and arms.
• Frequently required to talk or listen.
• Occasionally required to bend, lift, or climb stairs.
• Occasionally required to lift light weights (less than 25 pounds).

WORK ENVIRONMENT

• The noise level in the work environment is usually moderate.

SELECTION PROCESS

We only accept applications that follow the electronic process. No phone calls please. This position is subject to background screening. Qualified applicants should submit a cover letter with salary requirements and resume to the Digital Project Coordinator job posting:

https://www.ncoa.org/page/careers

NCOA offers generous benefits, including:

• Medical, Dental, Vision, STD, LTD insurances
• Paid vacation, sick, and other types of leave
• 403(b) Retirement plan
• Hybrid remote work options
• And more!

NCOA is an Equal Employment Opportunity Employer and a Diversity, Equity, and Inclusion Champion

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