BD is a leading global medical technology company that develops, manufactures and sells medical devices, instrument systems and reagents. The Company is dedicated to improving people's health throughout the world. BD is focused on improving drug delivery, enhancing the quality and speed of diagnosing infectious diseases and cancers, and advancing research, discovery and production of new drugs and vaccines. BD's capabilities are instrumental in combating many of the world's most pressing diseases. Founded in 1897 and headquartered in Franklin Lakes, New Jersey, BD employs approximately 28,000 people in approximately 50 countries throughout the world. The Company serves healthcare institutions, life science researchers, clinical laboratories, the pharmaceutical industry and the general public. For more information, please visit www.bd.com.
This position is considered Hybrid, however Remote options may be available.
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.
The Technical Specialist is a member of the BD Technical Service and Support Organization, a dynamic and innovative department that endeavors to provide high-level technical advice, consultation, and troubleshooting for internal and external customers. The Technical Specialist will work as part of a team supporting products and instruments for infectious disease diagnosis and industrial microbiology; answer and troubleshoot calls, research and investigate, research and provide issue resolution. This position is dedicated to utilizing scientific laboratory expertise to bring solutions to our customers and support BD products to include:
Primary Duties and Responsibilities:
Deliver prompt and thorough responses to inquiries from internal and external customers, primarily received via telephone and written communication.
Generate and maintain proper complaint documentation in compliance with FDA (21 CFR) and ISO requirements.
Coordinate with Quality Control, Quality Assurance, Research & Development, Marketing, Sales, Engineering, and Field personnel to assure timely follow-up and resolution of all technical inquiries and product issues.
(If Applicable) Supports the 24/7 Technical Service telephone line by providing emergency technical assistance during rotations of evening, weekend and holiday on-call coverage.
Promotes and ensures a culture of privacy and security related to PHI and HIPPA.
Contributes to team goals and objectives through active participation.
Minimum qualifications:
B.S. Degree in Life Science required.
Minimum 2 years relevant experience in one of the following: clinical or reference microbiology laboratory, hospital or reference cytology laboratory, industrial microbiology laboratory (pharmaceutical environmental monitoring and/or food microbiology testing), or biotech/academic molecular laboratory.
Must have effective communication and customer service skills both written and verbal.
Must be proficient using MS Office Outlook, Word, Excel.
The successful candidate will have the following attributes:
Excellent technical and problem solving skills of varying complexity (Please be prepared to share examples).
Self-motivated and action oriented team player.
Must have the ability to multi-task and be adaptable to changing business environment(s).
Can work independently and apply scientific principles when troubleshooting customer workflow and/or instrument complaints.
Demonstrated effective interpersonal skills, organization/prioritization skills and a passion for providing superior service.
Must have the ability to multi-task and be adaptable to changing business environment(s).
Effective planning and organizational skills
Preferred Qualifications:
Experience as a Cytotechnologist (ASCP) or Medical Laboratory Scientist (ASCP) preferred.
Master of Science degree with a Molecular Biology focus preferred.
Experience with medical devices and equipment, experience with BD equipment a plus.
For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
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Primary Work Location
USA MD - Sparks - 39 Loveton Circle
Additional Locations
Work Shift
At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You .
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.
