Eurofins Scientific is an international life sciences company, which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the leading global emerging players in specialty clinical diagnostic testing.
In 2018, Eurofins generated 4.2 billion Euro proforma turnover in 800 laboratories across 47 countries, employing about 45.000 staff.
Eurofins stands for a conception of clinical diagnostics entirely focused on excellence, innovation and technological investment. Eurofins clinical diagnostics offers testing services in all medical specialties.
As a central element in healthcare, clinical diagnostics contributes to every stage of patient care: predisposition, prevention, diagnostics, treatment monitoring and prognosis.
With hundreds of thousands of clinical diagnostics tests performed every day, the laboratories of the clinical diagnostics division strive to ensure that every patient, wherever he or she lives, has access to the most specialized and most innovative techniques for diagnosis, monitoring and therapeutic adjustment. Our logistics expertise and our daily sample collection and delivery network, guarantee perfect continuity in the provision of care while ensuring the same standard of quality and access to innovation across all the regions we serve.
Job Description
Manager, Laboratory Support Services responsibilities include, but are not limited to, the following:
Serves as first line of contact for customers to all other areas of the company projecting a professional image, quality information, and personal service with the responsiveness our clients, patients and families deserve.
Works closely with laboratory personnel and laboratory specimen support services for all Eurofins DPT testing.
Supervises Laboratory Service Coordinator team to manage and research client inquiries providing the appropriate level of response and urgency required in any situation.
Provide overall direction for the laboratory support, specimen logistics, data entry and client services.
Serves as a liaison between laboratory support services and customer services, account managers/ executives and laboratory operations.
Builds and maintains relationships with clients by having a customer first mentality
Sets and measures department productivity standards and appropriate quality metrics
Ensure all established procedures (OPs, methods, etc.) and are always adhered to. Develop or revise standard operating procedures and laboratory policies, as applicable
Work closely and effectively with the laboratory management to ensure all support systems are properly operating
Work effectively with IT to manage current systems (LabVantage) and to develop and help implement improvements that support our overall quality and efficiency efforts
Lead continuous improvement initiatives that focus on laboratory support processes so the lab can efficiently and effectively handle growth while maintaining high quality standards
Develop effective working relationships with other Lab and Non-Lab Leaders
Work effectively with Billing Department to ensure accuracy of account setup and timely correction of errors and issues as they arise
Assist in the management of the laboratory budget and lab vendor contracts as appropriate
Demonstrate ability to coach associates through necessary performance improvements and to help make hiring and termination decisions
Employ enough properly qualified personnel to meet growing test volumes
Conduct regularly scheduled one-on-one meeting with direct reports which focus on execution of their respective responsibilities as well as their growth and development with the Company
Actively participate in the development of departmental goals, objectives, and systems
Represent department and the organization favorably and in accordance with established Company standards and associate attributes at all times.
Supports Eurofins DPT's business philosophy, leadership values and ethics
All employees are expected to meet basic expectations of Eurofins DPT's quality management system, including, but not limited to good workmanship, adherence to standard operational procedures, training, good documentation practices, accurate recordkeeping so the company may meet its stated quality policy and objectives.
Other duties as assigned by management
Qualifications
Basic Minimum Qualifications :
Minimum 5 years of experience in support of high complexity laboratory setting including, Microbiology, Infectious Disease and Immunogenetics areas.
High school diploma
Authorization to work in the United States indefinitely without restriction or sponsorship
Work Experience Requirements
Minimum 3 years of personnel management experience preferred
Minimum 5years of laboratory support experience preferred
Ability to safely work with potentially infectious human blood and body fluids utilizing all appropriate personal protective equipment (PPE)
Strong skill in the PC based software programs
The ideal candidate would possess :
Demonstrated project management skills
Excellent and effective written and oral communication skills, including presentation and interpersonal skills
Exceptional cross-functional team leadership skills and ability to work in close collaboration with others
Strong organizational and planning skills as well as strong attention to detail.
Ability to work independently with limited supervision, adapt to change and manage multiple tasks
Ability to problem-solve and escalate decisions on complex issues when necessary
Potential Environmental Factors:
This laboratory carefully maintains all hazardous materials. All employees must abide by DPT Eurofins's Safety and Exposure procedures. This includes using the provided safety clothing and equipment.
For a list of potential chemical hazards, see appropriate SDS sheet.
Additional Information
Position is full time working Monday to Friday 08:00AM - 05:00PM., with overtime as needed. Candidates currently living within a commutable distance of Centennial, Colorado are encouraged to apply.
Compensation: $67,000 - $80,000
Location: Revere Pkwy.,Centennial, CO 80112
Excellent full-time benefits including comprehensive medical coverage, dental, and vision options
Life and disability insurance
401(k) with company match
Paid vacation and holidays
Please be aware that this role will require access to a site that requires COVID-19 vaccination or exemption from vaccination requirements. Prior to starting work in this position, employees must show proof of full Covid-19 vaccination or exemption from vaccination requirements. Exemptions will be granted as warranted by medical contraindications, disability or sincerely held religious beliefs.
Eurofins is aM/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
