Job Description Summary

The Front Desk Supervisor - Overnight (FDSO) is responsible for accurately balancing all hotel income and expenses for every 24-hour hotel operating period. The FDS also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The FDS is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The NA will act as the hotel system liaison during night hours. The FDS will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur. As a supervisor, the FDS will be response for oversight of the night audit team's training, compliance to hotel standards, and other supervisor duties.

Job Description

Position Title: Night Audit Supervisor

Location: Sonesta Denver (Downtown)

Department: Guest Services/Front Office

Reports To: Director of Rooms/General Manager

Type: Non-Exempt (Hourly)

Pay Range: $ 22.00 to 24.00 per hour

Application Deadline: November 23 rd , , 2024

Job Description Summary

The Night Audit Supervisor (NAS) is responsible for accurately balancing all hotel income and expenses for every 24-hour hotel operating period. The NAS also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NAS is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The NA will act as the hotel system liaison during night hours. The NAS will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur. As a supervisor, the NAS will be response for oversight of the night audit team's training, compliance to hotel standards, and other supervisor duties.

Job Description

DUTIES AND RESPONSIBILITIES:

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.

• Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.

• Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy.

• Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses.

• Prepare General Manager daily, weekly and month end reporting packs.

• Perform supervisory duties including the training of other night auditors, guest service agents, and security while maintaining compliance for the team on all hotel standards.

• Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies.

• Assist in the washing, drying, and folding of hotel laundry.

• Act as the security point of contact during various times in the shift.

• Communicate with the Director of Finance to resolve accounting discrepancies and to request or provide information.

• Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program.

• Answer phones in a prompt and courteous manner.

• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.

• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.

• Follow the overall seasonal demand reservation strategy as communicated by the hotel management team regarding room type and length of stay pricing.

• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.

• Service the indoor market and ensure guests receive the service and products offered by the hotel. Follow all local laws regarding alcoholic beverage sales.

• Ensure guest 's special requests are fulfilled and proper delivery of guest services is delivered.

• Issue, control and release guest safe-deposit boxes.

• Comply with federal, state and local laws regarding health, safety, and alcohol services.

• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

• High School diploma or equivalent required.

• One year of previous hotel supervisory experience preferred.

• One year of previous night auditor experience preferred.

• Previous background from the extended stay industry preferred.

• Reading and writing skills are utilized when compiling department records, guest registration and reservation information

• Ability to speak, read, and write fluent English; other languages beneficial.

• Professional verbal and written communication skills.

• Mathematical skills, including basic math, percentages, and variances preferred.

• Problem solving, reasoning, motivating, organizational and training abilities preferred.

• Experience with Microsoft Office and Opera systems preferred.

• Valid driver's license required .

• Frequently standing up, bending, climbing, kneeling, and moving about the facility.

• Carrying, lifting or pulling items weighing up to 50 pounds.

• Frequently handling objects and equipment.

• Standing for extended periods of time.

• May be required to obtain a TIPS certification.

• Will be required to work mornings, evening, weekends, and holidays.

Additional Job Description

Pay Range

Pay Range $2 2 .00 - $2 4 .00. Base pay offer may vary on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

Application Deadline: This job posting will be closed on November 23 rd, 2024 .

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance

• Health Savings Account with Company Match

• 401(k) Retirement Plan with Company Match

• Paid Vacation and Sick Days

• Sonesta Hotel Discounts

• Educational Assistance

• Paid Parental Leave

• Company Paid Life Insurance

• Company Paid Short Term and Long Term Disability Insurance

• Various Employee Perks and Discounts

Go Beyond@SonestaHotels

WHO WE ARE

We are an organization made up of people, thoughts and ideas - all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality .

We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed . Doing the Right Thing and Going Beyond are our principles that guide everything we do.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Additional Job Information/Anticipated

Pay Range

Pay Range $2 2 .00 - $2 4 .00. Base pay offer may vary on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

Application Deadline: This job posting will be closed on November 23 rd, 2024 .

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance


• Health Savings Account with Company Match


• 401(k) Retirement Plan with Company Match


• Paid Vacation and Sick Days


• Sonesta Hotel Discounts


• Educational Assistance


• Paid Parental Leave


• Company Paid Life Insurance


• Company Paid Short Term and Long Term Disability Insurance


• Various Employee Perks and Discounts


• Hospital Indemnity


• Critical Illness Insurance


• Accident Insurance

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.