Job Description:

Position Title:  Senior Product Designer (P4) 

Company Summary:

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future.   Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.     

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology 

Role:

As a Sr. Product Designer, you will champion a user-centric approach across Crown Castle’s digital product landscape, with a focus on creating intuitive, research-driven experiences for web and mobile applications. You will collaborate with cross-functional teams to advocate for design best practices, ensuring that requirements are translated into cohesive, accessible, and engaging user experiences to deliver essential data, geo-spatial insights, and logistical capabilities to our customers across multiple channels.

In addition to delivering designs, the Sr. Product Designer will also play a role in promoting design excellence across the Company which includes mentoring teammates, advancing our design practice, and fostering a culture of innovation that aligns with Crown Castle’s commitment to digital transformation. 

Responsibilities

• Design user-friendly and visually engaging experiences across channels, guided by user insights.


• Create detailed design deliverables, including wireframes, mockups, prototypes, specifications, and style guides for web and mobile applications.


• Align design strategy with business goals, user needs, and brand guidelines to deliver cohesive experiences


• Conduct user experience research (UXR) using various methods, including surveys, interviews, usability testing, and observational studies.


• Present research findings, map user flows, and develop user personas to inform design decisions.


• Identify user challenges and propose solutions grounded in research insights.


• Engage and partner with product managers, developers, and stakeholders for alignment


• Ensure designs adhere to accessibility standards (AA and AAA).


• Collaborate with product teams and developers to refine and implement interfaces.


• Work closely with business stakeholders to ensure design objectives align with business goals, integrating feedback effectively.


• Lead meetings, design reviews, and presentations with stakeholders.


• Promote best practices in interaction design, emphasizing consistency, usability, and inclusivity.


• Contribute to maintaining and enhancing the design system for uniformity across all platforms.


• Continuously refine designs based on user feedback and performance data.

Expectations

• Self-motivated individual who can handle ambiguous/undefined problems and think abstractly to deliver results and innovative solutions


• Ability to effectively articulate and document design decisions and their impact to stakeholders


• Develop compelling insights and logical arguments to influence others on direction or best practices


• Demonstrate curiosity and flexibility to diverse styles and perspectives that drive business outcomes


• Mentor team members and conduct periodic learning sessions


• Adapt to changing business goals or direction


•  Advise and actively contribute to the growth of the design practice at Crown Castle

Education/Certifications  

• Bachelor’s degree in design, Human-Centered Design, Interaction Design, or a related field, or equivalent work experience.

Experience/Minimum Requirements

• 8+ years of UX design experience, with a focus on digital products and services


• Experience in user-centered design, conducting user research, defining problems, developing prototypes and collaborating on implementation.


• Proven ability to conceptualize, design, and create high-quality user experiences for digital products.


• Experience designing omnichannel and multichannel user experiences.


• Strong knowledge of responsive and adaptive design principles for various screen sizes and environments.


• Understand design systems, modern UI trends, and accessibility standards.


• Usage of design, wireframing, and prototyping tools such as Adobe Creative Suite, Figma, Miro, or similar tools.


• Skilled in advocating for user research, design strategy, and usability across teams.


• Proficient in Interaction Design, UI/UX Design, Design Thinking, Content Strategy, and Accessibility Design.


• Experience working in agile development environments, with the ability to iterate quickly based on user feedback and evolving requirements.


• Experience in building, maintaining, or contributing to design systems for consistency across products


• Access company applications, systems or tools that access customer data, financial data, or personally identifiable information (PII).  Subject to local and state eligibility, a pre-employment background check will be conducted for criminal convictions, including misdemeanors and felonies related to fraud or violence.

Working Conditions: This is a remote role with the expectation of occasional on-site/in-person collaboration with teammates and stakeholders for moments that matter and may require up to 10-15% travel. 

The salary range offered for this position is $130,000 - $150,000 annually. A candidate’s offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location.  Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees will also receive a minimum of 18 days of paid time off each year and 12 paid holidays throughout the calendar year. 

Additional Information: Pursuant to the Los Angeles County and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Data & Digital

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