JOB DESCRIPTION

Job Responsibilities:

• Work closely with the legal bill review team and oversee and manage eBilling legal invoice review process internally.
• Manage and assist with all bill support activities including analysis and review of invoices submitted by legal vendors, handle and resolve invoice escalations, including law firm appeal of invoice review and billing guideline inquiries.
• Assist in defining best practices regarding law firm invoice review.
• Conduct Claims and law firm training on billing, invoice review, best practices, and utilization of the corporate eBilling platform.
• Manage and direct outside legal vendor quality assessment review including process improvement.
• Proactively identify opportunities to assess and improve the service quality of the bill review workflow.
• Understand customer needs, analyze and resolve problems effectively, adjust work style to meet customer requirements.

ABOUT US

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.