Posted in Other about 2 hours ago.
Location: Baltimore, Maryland
Location: Baltimore, MD
Salary: $35.00 USD Hourly - $40.00 USD Hourly
Description: Our client is currently seeking a Infrastructure Operations Analyst - A/V Specialist
Job Title: Information Technology Infrastructure - Desktop Technician III
Worksite Location Baltimore, MD 21202
Contract | Open
JOB DESCRIPTION:
Infrastructure Operations Analyst - AV Team, Baltimore, MD
you want to contribute and make a difference at a leading global investment management firm where success results from the dedication our associates have in building success for our clients. We are a growing organization of associates from diverse backgrounds, experiences, and perspectives.
We take a long-term view on associates and their careers. Our associates do phenomenal work with purpose, and as a result, we provide growth opportunities through in-person and online training, management development programs, and career development on the job.
If you are seeking a meaningful work experience along with a workplace culture that thrives on teamwork, we invite you to explore the opportunity to join us.
Overview
The primary role of the Infrastructure Operations Analyst within the AV/Multimedia Team is to assist users with their AV needs and to ensure that the AV technology is working properly at all times. This includes but is not limited to testing and setting up calls, making or coordinating repairs of systems, training users on the use of the technology, working with other entities within the organization and providing feedback to Design Engineers regarding system performance and possible changes based on observations of space utilization. Responsible for service delivery across all technology domains and all consumers, including execution of all backup, recovery, disaster recovery, and related capabilities.
• Performs a range of assignments related to your job discipline
• Accountable for your own work and effective coordination of process and information with others
• Works independently within guidelines and policies for ongoing work; may receive general mentoring on new assignments
Role summary and job responsibilities
• Takes immediate actions to resolve technology service disruptions when they occur
• Evaluates and acts on the production readiness for technology solution implementations and application deployments
• Analyses performance trends and crafts action plans to address potential impacts prior to impacts occurring
• Mentors more junior members of the team
• Actively helps team members and makes suggestions to improve practices
Business knowledge
• Possesses fundamental understanding of the tech industry and internal business units to enable navigation and understanding of impact
Requirements
• Typically requires 2+ years of relevant experience
• High level of proficiency in maintaining good customer relationships is required
• Knowledge of Cisco, Poly and AMX systems is preferred
• Experience working with video conferencing (VTC), AV control systems and digital signal processing (DSP) systems is highly desired.
• Experience working with collaboration technologies including, but not limited to Zoom, Teams and Webex.
• Possesses strong level of knowledge in own expertise while maintaining a comprehensive understanding of a subset of the broader technology portfolio
• Ensures incidents impacting technology availability are resolved within policy standards
• Examines and collects data for trending capacity utilization
• Maintains a high proficiency in code management to ensure procedures are aligned to best practices
• Identifies performance tuning opportunities that will produce improvements to processing or capacity
