JOB TITLE: Strategic Senior Commercial Account Executive, Regional New Business Focus
JOB TYPE: FLSA Exempt
ESSENTIAL DUTIES & RESPONSIBILITIES:
Work in regional new business unit, utilizing agency management system and other resources/programs to handle building submissions, marketing, presenting and placement of large and complex accounts. Duties include those that are done directly (higher level) or accomplished through other resources (i.e. assigned Account Managers or external resources) but are not limited to:
Acting as a main point of contact with the Producer throughout the application, marketing and placement stages of the new business process.
Initiate communication with the marketplace
Function as a main point of contact with vendors to ensure proper resources to effectively build and manage the client's insurance program
Function as an internal resource to agency colleagues in troubleshooting or advising coverage or resource needs
Maintain positive client onboarding and have the ability to analyze the needs of our clients, situations, make proactive decisions and manage the follow-through
Demonstrate a strong consultative ability to instruct and direct the client
Manage upcoming deadlines and events, informing and updating the Producer, as needed.
Responsible for ensuring the following are accomplished (via delegation to Strategic Account Manager or external resources):
Create Acord applications and Supplemental applications, as needed, for submissions to carriers
Building of client submission narrative
Broker of Record submission and monitoring of responses
Create and complete COPE spreadsheets, as needed.
Collection of loss runs and preparing of loss summaries
Prepare proposals including limit tower illustrations
Issue Acord Insurance Binders
Answer/process emails, mail and phone requests on daily basis
Other strategic thought process documentation
Benchmarking, as needed
Loss picks, as needed
Adhere to documentation guidelines
Review of new business legacy insurance policies and summarize coverage
Identify missing coverage and/or coverage enhancements available
Where appropriate, make recommendations for additional products/services as well as expanding broker/consultant services as appropriate to meet client needs
Create capabilities presentations based on prospect needs
Due diligence work and presentation for client acquisitions
Teamwork
Function as team member of the Strategic Account Executive Team to ensure superior service to all MMA Clients. These activities include but are not limited to:
Delegate and manage tasks given to the Account Manager, as well as outsourcing teams, as appropriate.
Ensure tasks from both Strategic Account Manager and outsourcing team are completed as directed
Ensure Strategic Account Manager is performing all tasks as outlined in the MMA AM Job Description
Provide direction and guidance to other members when appropriate
Treat clients, prospects, and company employees with courtesy and respect
Contribute to a team approach toward meeting goals and providing excellent client service
Seen as a role model and begins to mentor both Account Executives and Managers, support their training and as a part of their training and development
Build and maintain vendor relationships
Negotiate with carriers on cost and program design
Assist in plan recommendations for the client
Coordinate, Present and Attend Client Meetings as needed
Technical Expertise
Demonstrate the technical expertise to assist in maintaining the Client Insurance Program. These duties include but are not limited to:
Analyze insurance quotes and make recommendations
Comprehend and interpret Insurance Contract requirements
Communicate with insurance carriers as needed
Communicate with clients as needed
Client facing meeting as required, either in-house or offsite
Stay up to date on carrier appetites
Become proficient using premium analysis software
Utilize carrier online rating programs as necessary
Maintain knowledge of policy forms and endorsements with ability to explain detailed coverage provisions to the client and/or Account Manager
Design insurance program for client based on defined needs
Identify and address any coverage gaps with producer, carrier and client
Become subject matter expert and resource in area of interest or technical capability.
REQUIREMENTS:
Licensed: Texas P&C Agent
Education: Bachelor's Degree, preferred
5+ years of Account Executive experience preferred
CIC & CRM, or CPCU preferred
If no designation, then 10+ years of experience as an Account Executive preferred
Must demonstrate the ability to think outside the box and be resourceful
Demonstrated ability to meet and exceed objectives through effective delegation and account management
Demonstrate ability to multi-task and prioritize work
Proficient at Word, Excel, and current internet technologies
Demonstrate proactive work style; does not have to be asked or reminded of tasks
Ability to learn, analyze and comprehend commercial lines of insurance
Demonstrate ability to service clients effectively through problem solving, appropriate confidentiality, diplomacy, sensitivity and tactfulness
Demonstrate track record of interacting with, meeting with and partnering with assigned clients to achieve mutually desired outcomes via routine client contact by phone, e-mail and periodic meetings and planning sessions.
Demonstrated experience in client facing roles, i.e., presenter of Client new business presentations, strategy meetings, claims reviews, mid-year reviews, etc.
Ability to interact with, support, collaborate with and direct employees in a variety of subordinate, peer and superior employee roles
Ability to speak professionally and comfortably in front of others
Maintain and exhibit a positive, professional attitude in the performance of your job, treat clients, prospects, and agency employees with courtesy and respect, ability to maintain composure at all times, conform to the organizational chart on all personnel matters and contribute to a company team approach toward meeting agency goals and providing excellent client services.
Represent the agency in a competent, professional manner, appropriate business attire for all client events or meetings unless otherwise advised by the client.
Ability to travel to meet client service needs when necessary
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers.
