Summary: Facilitate, advise, educate and assist Board of Directors, their committees, and Owners, in the daily management and operations of the Association's business.
Knowledge, Skills, Abilities, and Other Qualifications:
Policy development and interpretations budgeting, financial management, risk management, human resources, facilities management, maintenance, operations, planning and public relations will all be useful skills to the successful applicant.Demonstrated ability to make decisions, lead people and manage resources.Focused on communication and interaction with various personalities and on problem solving.Basic understanding of community associations and not-for-profit organizations or have comparable business experience.
Essential Duties and Responsibilities:
Plan, schedule, organize and facilitate Membership and Board meetings of the Association within the parameters of the governing documents, and in keeping with Company standards.Work with General Manager to create, implement and participate in Board Member training processes and programs.Responsible for the preparation of a Management Report and Board Packet to be distributed to the Board of Directors seven (10) days prior to Board meetings including: pending & completed action items; items requiring Board decisions, a financial report summary; a list of contracts with expiration dates; a list of Board Members with term limits; a calendar specific to the Association' activities, maintenance needs, and contract expirations; management suggestions for the betterment of the community; as well as goals and objectives for the community as set by the Board.Responsible for the timely development and delivery Board packets to both the General Manager and the President/CEO for review & quality assurance no later than 10:00am on the submittal due date for Board distribution and to the Association Board following internal quality assurance review.Coordinate the drafting of minutes from Membership and Board meetings within seven (7) days following the meeting. Distribute to Director of Community Association Services for quality assurance within the same seven (7) days following the meeting.Manage the Management Agreement renewal process for each client by reviewing the current rate; evaluating and recommending appropriate rate increases; generate and submit the contract renewal terms to the General Manager and Regional Vice President; review, present and close the renewal with the client; and ensure returned signed contracts are submitted to the appropriate person within the prescribed timelines.Perform site visits according to assigned Client Association's Management Agreement to check property conditions, make maintenance recommendations, and note violations in accordance with the Association's governing documents.
Performance Standards:
On-Time Delivery of Board Packets and Meeting MinutesAccurate, Timely and Completed Discussion and Action ItemsAccurate and Timely Owner Notices and MailingsUnderstanding of Community FinancialsAccurate and Timely Invoices and CodingAccurate and Up to Date Legal ReviewAccurate and Timely Annual Budget Preparation and PresentationInspections and Violations are completed, reviewed, escalated and closedResponsiveness to Support Departments and Team MembersClear and Timely Communication with Board Members and Homeowners.Logging of all calls and correspondence in RUN.Deadlines are Met and Request for Information are DeliveredClient RetentionEnsuring services and contracts don't lapse