As an Administrative Training Specialist you will play an integral role in enhancing administrative staff's skills and competencies by identifying training needs while developing and delivering training to new and existing staff and managers. In addition to training, this role provides onsite administrative coverage. Administrative Training Specialists have a significant impact on new team members by being a professional representative of Nystrom's mission, vision, and HOPE values.

Nystrom & Associates is a team of mental health professionals that specialize in psychiatric evaluations, clinical social work, and family therapy. We are committed to helping patients in our community who are experiencing personal, emotional, marriage, family or psychological problems. Founded in 1991, we offer an intensive outpatient substance use disorder program, psychological testing, and behavioral health and medication management services.

Hours:

7:30am - 4:00pm

Job Duties:

Provide training for new and existing administrative staff and managers both in person and virtually

Virtual training experience; weekly/biweekly

Facilitate trainings as directed, including Clinic Site Directors and other stakeholders as directed

Including take notes and or presenting information in Administrative Leadership trainings

Provide ongoing support and mentorship to the administrative department, serving as a resource for continuous learning and skill development
Conduct on-site observations for front office workflows and training opportunities as requested by ARM

Feedback is reported to the Administrative Resource Manager, Administrative Site Lead and Clinic Site Director

Identify training needs and opportunities for process improvement
Provide interim on-site management and front desk coverage as assigned by ARM
Quickly gain an understanding of the organization's culture, build on its strengths, and reinforce core values
Instill a sense of professionalism, excellence, and clear operating philosophies at all Nystrom locations
Other duties as assigned

Qualifications:

High School diploma or equivalent required; Undergraduate degree in healthcare business operations, education, or behavioral health preferred
Experience working in Nystrom & Associates administrative roles preferred
Preferred experience working in health care facilities and an interest in behavioral health
Able to travel up to 50% to all Nystrom clinic locations as needed for on-site training or interim coverage.
Training experience preferred
Positive attitude and growth mindset
Good interpersonal and relationship building skills in order to collaborate with key stakeholders
Proficient with Microsoft Office Suite including Outlook, Word, Excel, Powerpoint, Sharepoint or related software
Comfortable working in a fast-paced environment that is subject to ambiguity and change
Excellent organizational skills and ability to work autonomously while managing concurrent deadlines
Strong communication and interpersonal skills, both written and verbal
Ability to manage stress while navigating difficult situations
Ability to prioritize responsibilities in a fast-paced environment that is subject to ambiguity and change
Keep all business information strictly confidential
Proficiency in technology and computer use including Microsoft Office Suite

Benefits:
Nystrom & Associates, Ltd. prides itself on the benefits and compensation offered to staff, including:

Medical & Dental insurance
Paid Time Off (PTO)
Paid Holidays (Nystrom is closed in observance of 5-7 Holidays a year and staff are not required to work)
Opportunities for professional growth and career advancement
Health Savings Account (HSA) and Flexible Spending Account (FSA) for applicable medical and dependent care expenses
401(K) Retirement Plan with employer matching contribution
Supplemental insurances, such as short-term disability, cancer insurance, and accident insurance
Employee Assistance Program
Free Term Life Insurance Policy
Tuition discounts with a number of schools:

St. Mary's University - 10% discount
University of Northwestern - St. Paul - 10% discount for select programs
Bethel University - $400 Scholarship per term for select programs
Capella University - 10% tuition discount plus additional perks
Adler Graduate School - 10% tuition reduction