Job Description:

Provides assistance to a clinic by being the initial contact, maintaining records, acting as a physician liaison, gathering information, providing counseling, managing complaints, developing contracts, maintaining supplies, coordinating surveys, and providing billing assistance.

Duties:

• Serves as the initial contact employee within the clinic for all associated entities.


• Maintains comprehensive patient records and files to ensure proper documentation.


• Serves as a liaison between physicians and patients.


• Gathers medical and other related information from clinic patients. Analyzes information and refers to designated physician. Gathers verbal and written feedback from patients, physicians, and service providers. 


• Provides counseling to patients and family members. Discusses health care to be provided and who will be providing the care. Answers any questions or refers to appropriate personnel. 


• Manages complaints from all sources including patients, staff, and physicians. Intercedes with physician and initial complaint. Works in conjunction with Clinic Administrator to address complaints. 


• Develops contracts with medical professionals providing services to patient to ensure compliance.


• Maintains supplies for the clinic by ordering and tracking supplies.


• Coordinates the distribution of monthly patient satisfaction surveys.


• Provides billing and coding assistance. Evaluates and codes all invoices for payment. Stays abreast of all laboratory and insurance requirements. 


• Performs various duties as needed to successfully fulfill the function of the position.

Required Education: Bachelor's degree, AND:

• 12 months experience in an outpatient clinic performing related duties.

Equivalency/Substitution:  Will accept 48 months of experience in an outpatient clinic performing related duties in lieu of the Bachelor's degree for a total of 60 months related experience. Will accept an Associate's Degree and 24 months of experience in lieu of the Bachelor's degree for a total of 36 months related experience.

Skills:

• Working knowledge of clinic procedures


• Working knowledge of billing and coding processes


• Ability to use a computer and calculator


• Knowledge of Microsoft Office Suite (Outlook, Excel, and Word)


• Excellent interpersonal skills


• Ability to work as a team member


• Ability to complete tasks in an efficient and timely manner


• Must be detail oriented


• Ability to multitask, be organized, and self-motivated


• Ability to communicate verbally and in writing

Certifications:

• None

Working Conditions:

• 
  Physical:
  
  
  
  • Sit for prolonged periods.
  
  
  • Communicate effectively and listen.
  
  
  • Use of a computer and telephone.
  
  
  • Stand, bend, stoop, and reach.
  
  
  
  


• 
  Environmental:
  
  
  
  • Standard Clinic Environment.
  
  
  • Exposure to infectious diseases.
    
  
  
  
  

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

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