The Manager of Oracle HCM Support is a critical leadership role responsible for overseeing the ongoing support, maintenance, and enhancement of the Oracle Human Capital Management (HCM) Cloud application. This individual will report into the Sr Director of Employee Platforms and will be part of the core team responsible for ensuring that Oracle HCM operates optimally and continues to meet the evolving needs of the business globally.
What you'll do
Team Leadership: Manage and mentor a team of offshore Oracle HCM support specialists, fostering a collaborative and high-performing environment.
Incident Management: Oversee the timely resolution of all Oracle HCM system incidents and requests, ensuring service level agreements (SLAs) are met.
System Maintenance: Manage regular system maintenance activities related to quarterly releases and configuration changes, minimizing disruptions to users.
Enhancements and Projects: Lead the planning and implementation of system enhancements and projects to improve functionality, efficiency, and user experience.
Vendor Management: Serve as the primary point of contact for Oracle support and other relevant vendors, managing relationships and escalations.
User Support and Training: Provide high-level support to end-users, including training and communication on system changes and new features.
Reporting and Analytics: Generate reports and analyze data to track system performance, identify trends, and make data-driven recommendations for improvement.
Compliance and Security: Ensure the Oracle HCM system adheres to all relevant regulatory and security requirements such as SOX, SOC, GDPR, etc. Will be responsible for executing the quarterly user access review process.
What you'll need
Education: Bachelor's degree in computer science, information systems, or a related field.
Experience:
5+ years of experience in Oracle HCM Cloud support or administration, with a deep understanding of core HR processes.
3+ years of experience leading and managing teams.
Proven track record of successfully managing complex HCM system implementations, upgrades, or enhancements.
Skills:
Strong technical proficiency in Oracle HCM Cloud.
Excellent problem-solving and analytical skills.
Exceptional communication and interpersonal skills, with the ability to effectively interact with technical and non-technical stakeholders.
Demonstrated leadership and team-building abilities.
Knowledge of relevant HR regulations and compliance standards.
Preferred Qualifications:
Oracle HCM Cloud certification(s).
Experience with other HR technologies and systems.
Project management experience.
A bit about us
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.
To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.
A bit about our Digital team
IT
Our IT team is at the heart of our business. We develop infrastructures, design and build networks, support servers and provide the first line of support by delivering rich connectivity for our customers. With new data centers coming online all the time, it's a rapidly changing technical environment so our team is always ready to innovate and take the lead on projects. We constantly develop, deploy and support vital networks and data services that drive business performance and improve life for customers around the globe.
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.
Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us.
Our Compensation Philosophy
Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.
This is an exciting time to join our business so apply now and make your mark on our future.
Notes:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.
Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.
Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.
