The Client Experience & Office Operations Coordinator provides best-in-class hospitality and office operations services to clients, visitors, attorneys and business professionals in our Austin office!
Performs all duties associated with reception services, creating a positive, welcoming impression in all interactions with visitors, callers, and personnel.
Ensures that the arrival, departure and in office experience of all internal and external clients reflects the Firm's Client Service Principles.
Develops and implements a VIP client recognition program to recognize key Firm personnel, clients, recruiting candidates, and others and to create a positive, memorable experience.
Assists with food and catering orders for all events and programs requiring F&B support.
Manages booking of conference areas; ensures that conference rooms are neat and orderly for meetings and that any needed equipment is in place for meetings. Leads planning and coordination of all services related to office meetings and events in the Conference Center, including social functions, department meetings, and clients' use of space.
Responsible for set up and cleanup for all meetings and for ensuring that all pantries are maintained and stocked appropriately, to include ordering inventory when necessary.
Provides effective one call service for conference room booking needs, including facilitating requests for conference rooms, catering, technology, video conference, flip charts, chairs, visitor access, etc.
Builds client trust; accountably and resourcefully resolves routine and non-routine questions for visitors and personnel related to Conference Center, visitor needs, Firm procedures, etc.
Performs invoice processing tasks for the Austin office and other offices as may be assigned. Ensures all invoices are paid in a timely manner and tracks regular payments due to vendors. Works with Accounts Payable to resolve payment issues. Researches invoices and ensures their validity prior to processing if necessary. Works with vendors to collect on invoice credits and money due to the Firm.
Serves as onsite liaison with building staff.
Provides a variety of assistance to the Director of Administration and the Office Operations Manager.
Assists with onboarding all new staff and attorneys to the office. Including I-9 verification and creating an orientation guide.
ABOUT YOU
Bachelor's degree strongly preferred.
Three or more years of experience in a front-line client service position providing superior customer service/client experience.
Previous experience in the hospitality industry or in reception for a professional services firm a plus.
Proficiency in Microsoft Word, Excel and PowerPoint.
Highly professional interpersonal style with the ability to communicate positively and effectively with all levels in a diverse, client-first environment.
Ability to prioritize assignments and work independently. Strong sense of accountability, taking ownership over projects and responsibilities, and resolving issues proactively.
Strong problem solving capabilities, and the ability to provide responsive solutions where precedents may not exist. Ability to identify and work to resolve obstacles to achieving clarity and consensus.
Excellent organizational, process, and follow-through skills. Ability to prepare accurate, highly detailed work product.
ABOUT MOFO
At MoFo, we collaborate as one firm, across borders, practice areas, and business functions and value fresh ideas and innovation over conformity and competition.
MoFo offers a comprehensive benefits package starting on your first day.
A variety of options for medical, dental, vision, life and disability coverage to meet the needs of you and your family.
Industry-leading parental leave and family benefits including adoption and fertility treatment options and backup child and elder care.
Global wellness program, including free access to Talkspace and Calm apps.
Annual community service day to make an impact on your community and a birthday holiday just for fun.
Education reimbursement annually.
Dedicated Talent Development team.
Competitive annual profit-sharing contribution.
Morrison & Foerster is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, creed, ethnic or national origin, ancestry, age, disability, veteran or military status, marital status, pregnancy, sexual orientation, gender identity, domestic partner status, and other categories protected by applicable laws, or in retaliation for opposition to any practices forbidden under this policy.
