Role: To ensure members receive friendly, accurate, and timely assistance when addressing member questions, and to be able to provide all member services while utilizing the support departments as needed, while maintaining an image of professionalism. Build a trusted relationship with our members to help communicate ways to reduce debt, increase creditworthiness, and maintain and build wealth. Identify tools and resources for members to assist in their financial goals.

Essential Functions & Responsibilities:

40% Welcomes members and provides routine information concerning services and directs members to appropriate department for specific information and services. Meet with members by appointment to develop customized financial goals/solutions, communicate with staff about financial counseling practices, procedures and referral guidelines. Maintain certification and credentials by attending required FiCEP trainings for Financial Counselors. Inputs new lending applications making recommendations on qualified products, offer insurance protection to lending products, refer credit union products to help members achieve their financial goals.

20% Opens and processes all new accounts, including savings accounts, business accounts, trust accounts, certificates, IRAs and checking accounts; handles requests in a professional, prompt and efficient manner; cross-sells credit union products and services.

20% Completes account inquiries, address changes, closing accounts, and account maintenance requests as directed by members, including changes relative to payroll deduction; researches account information or discrepancies for members at their request utilizing all tools available.

5% Receives and processes member financial transactions, including deposits, withdrawals and loan payment transfers amounts from member accounts as directed; posts transactions to member accounts and maintains records; verifies cash and endorsements, issues receipts, and receives check re-orders.

5% Keeps informed of the latest changes in credit union policies and procedures relating to security, compliance, rates, and consumer protection laws.

5% Meets balancing requirements as outlined in the Branch Employee Performance Standards, performs a variety of miscellaneous tasks including typing, filing, computer input, scanning and answering the telephone. Empower has identified and established role specific BSA compliance course training that will be assigned by role requirements through BVS and must be completed by the deadline specified.  

5% Performs other related duties as assigned; must be able to work flexible hours, including Saturdays, at any/all branch locations.

Knowledge and Skills:

Experience: Three to Five years of similar or related experience.

Education: Two-year college degree or completion of a specialized course of study at a business or trade school. NMLS Licensing required.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other Skills: Must have good communication skills for training other tellers; must be able to operate a 10-key calculator and computer keyboard; must be accurate with numbers and names.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to sit of long periods at a time, use hands to finger, handle, or feel, and to talk or hear. The employee is occasionally required to walk; reach with hands and arms; and stoop, kneel, crouch crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

This Job Description is not a complete statement of all duties and responsibilities comprising the position