Job Description:

Waldorf Astoria Orlando is looking for an Overnight Cashier to join the In Room Dining Team!  

 

Surrounded by Walt Disney Resort, this luxurious Forbes 4-Star property has 502 rooms, 30,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 2 bars, a pool, and in-room dining. 

 

Want to learn more? Hotel Website, Facebook, Instagram 

 

Classification: Full-Time

Shift: Various – must be available to weekdays, weekends, and holidays. 

Pay Rate: The pay rate for this role is $13.00 and is based on applicable and specialized experience and location. 

 

Answers room service telephone and takes guest orders accurately in a helpful, friendly, courteous and professional manner to ensure total guest satisfaction. Upsells sides, desserts and beverages to enhance profitability. Enters order into computerized system and settles check upon delivery of the order.

• Promptly answer Room Service calls, announce any specials, promote menu items and answer questions regarding preparation methods.


• Document orders, repeat items back to callers to ensure accuracy and quote expected arrival time with speed and accuracy.


• Immediately input order information into point of sale system, allowing kitchen staff to begin preparation; note any special requests clearly. Give food server hard copy of check to be delivered with order.


• Processes payment for orders upon return of the Room Service Server.


• Complies with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management. Maintains house bank in accordance with policy


• Answer calls for pick-up of trays and/or tables and direct buspersons to retrieve items.


• Respond to guest complaints in a positive manner, negotiate a compromise and implement solution.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.


• Integrity - We do the right thing, all the time.


• Leadership - We're leaders in our industry and in our communities.


• Teamwork - We're team players in everything we do.


• Ownership - We're the owners of our actions and decisions.


• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality


• Productivity


• Dependability


• Customer Focus


• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: 

 

Access to your pay when you need it through DailyPay 

Medical Insurance Coverage – for you and your family  

Mental Health Resources 

Best-in-Class Paid Time Off (PTO)   

Go Hilton travel discount program  

Supportive parental leave 

Matching 401(k) 

Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount 

Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) 

Career growth and development  

Team Member Resource Groups 

Recognition and rewards programs 

*Available benefits may vary depending upon property-specific terms and conditions of employment. 

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