Newport Beachside Hotel, located in the sunny and vibrant Sunny Isles Beach, Florida, is seeking talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a beachfront hotel that offers exceptional service and a tropical paradise experience to our guests. With positions available in front desk, housekeeping, food and beverage, spa, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts stunning ocean views, modern amenities, and a lively atmosphere, creating an exciting work environment. As a member of the Newport Beachside Hotel team, you'll have the chance to provide exceptional service to our guests, work in a picturesque beachfront location, and be a part of a renowned hospitality brand. Join us in delivering unforgettable hospitality experiences and become a valued member of our team at Newport Beachside Hotel in Sunny Isles Beach, FL!
Overview
The reimagined Newport Beachside Hotel and Resort will relaunch as The Sunny, Miami's new premier beachside retreat opening in late 2024.T As we embark on this exciting journey of innovation and growth, we are looking for passionate and service-oriented individuals to join our team and help shape the future of our newly envisioned property.
The Front Desk Manager plays a pivotal role in shaping the guest experience and ensuring that the hotel operates smoothly and efficiently. As the first point of contact for guests, you will lead the front desk team in providing top-tier service while overseeing daily operations. This is an exciting opportunity to help build a team and contribute to the success of a hotel that is quickly becoming the best in its class.
Our mission is simple: to provide a warm, welcoming atmosphere where every guest feels at home. If you love hospitality, thrive in a dynamic environment, and are eager to be part of a team that's redefining luxury, we'd love to meet you!
The future Sunny in the heart of Sunny Isles Beach is poised to redefine the beach getaway experience offering a perfect blend of rich history and unparalleled amenities. The resort will feature 339 spacious guest rooms, an eclectic private art collection, six food and beverage outlets, a fitness center, spa & salon, ocean-front pool with tiki bar and fire pits, beach club, and over 22,000 square feet of event space, including a unique oceanfront terrace.
Responsibilities
What you will be doing:
Manage and inspire the front desk team, ensuring high standards of guest service, professionalism, and communication.
Welcome guests with warmth and professionalism, ensuring their needs are met and expectations exceeded. Handle guest inquiries, complaints, and requests promptly and effectively.
Oversee the daily operations of the front desk, including check-in/check-out procedures, reservations, and guest billing.
Provide training, coaching, and performance feedback to front desk staff to promote growth and success.
Work closely with housekeeping, maintenance, and other departments to ensure smooth operations and a seamless guest experience.
Utilize hotel management software to manage reservations, track guest preferences, and ensure all billing is accurate and up-to-date.
As the hotel undergoes enhancements, act as a key ambassador for the transformation, helping to communicate changes and improvements to guests and staff.
Qualifications
What we are looking for:
Proven experience in a hotel or hospitality environment, with at least 2 years in a supervisory or management role.
Strong leadership and interpersonal skills with the ability to motivate a team.
Exceptional communication and problem-solving abilities.
High attention to detail and the ability to multi-task effectively in a fast-paced environment.
Ability to manage and resolve guest complaints and concerns with professionalism and grace.
Familiarity with hotel management systems (e.g., OPERA, PMS).
Flexible and adaptable to changes, especially in a dynamic environment undergoing renovations.
A passion for hospitality and delivering exceptional service.
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays).
401K Match
Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
