The Higgins Hotel, located in the heart of New Orleans, is seeking exceptional individuals to join our team! As a job applicant, you'll have the opportunity to work in a historic, luxury hotel that offers unparalleled service and a unique guest experience. With positions available in front desk, food and beverage, housekeeping, event planning, and more, there are abundant opportunities for career growth and advancement. Our hotel features sophisticated design, modern amenities, and a vibrant atmosphere, creating an exciting work environment. As a member of The Higgins Hotel team, you'll have the chance to provide exceptional service to our guests, work in a culturally rich city, and be a part of a renowned hotel brand. Join us in delivering legendary hospitality and become a valued member of our team at The Higgins Hotel!
Overview
We are seeking a highly motivated and organized Sales Coordinator to join our team! As a Sales Coordinator, you will be responsible for supporting the sales team in achieving revenue goals and providing exceptional customer service to clients. Specific requirements include the ability to effectively communicate with guests in a friendly and positive manner, the ability to meet/exceed client needs and resolve complaints. This is a dynamic role that requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment. If you are passionate about the hospitality industry and enjoy working with people, we encourage you to apply.
Responsibilities
PERFORMANCE STANDARDS
CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner.
WORK HABITS: Meet the hotel standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints.
PERSONAL DEVELOPMENT: Accept opportunities to learn new skills, improve performance or cross-train for other hotel positions; solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job.
SAFETY AND SECURITY: Follow the hotel's recommended safety, security and emergency procedures; follows hotel procedures for key control, lifting heavy objects and/or using chemicals; reports potential security risks and hazardous conditions to management.
ADMINISTRATION: Maintain accurate records, trace files, sales activity reports, contracts, etc.; frequently produce memos and reports that are effective, appropriate for the audience, and grammatically and technically accurate; effectively handle guests, owners and clients on the phone by
ESSENTIAL FUNCTIONS
Constantly. Answer and direct all service/sales/catering phone calls and greet visitors.
Constantly. Maintain work areas neat and organized.
Constantly. Maintain a good working relationship with other departments, employees and guests.
Constantly. Prepare room blocks, proposals, confirmations, thank-you letters, cover sheets, function sheets, rooming lists. Order pre-paid return reservation cards and V.I.P. amenities, as well as make room reservations.
Constantly. Report all unsafe conditions immediately.
Frequently. Become familiar with all phases of the filing system.
Frequently. Handle all correspondence to the Director of Sales and other assigned Sales Managers.
Frequently. Transcribe dictated letters, memos, etc. Prepare graphs, charts, statistical research and budget information.
Occasionally. Attend mandatory meetings as assigned.
Occasionally. Collect and complete report for market share analysis.
Occasionally. Complete other duties as assigned by supervisor to include cross training.
Occasionally. Daily updates and reports from maintaining future booking logs.
Occasionally. Distribute contracts, memos, to assigned individuals.
Occasionally. Log and maintain file on documents such as reader board, surveys, pre-cons, celebration letters.
Occasionally. Maintain a file of competitive studies of local hotel rates and update periodically as demand requires.
Occasionally. Maintain Director of Sales and Sales staff reader files on a monthly basis.
Occasionally. Maintain files on promotions, advertising, all Sales Department invoices, room night revenue forms and leads.
Occasionally. Order office supplies.
Occasionally. Responsible for computation for the month-end reports.
Qualifications
Present a professional appearance and confidence
Strong communication skills, both written and verbal
Excellent organizational and time management skills
Ability to work independently and as part of a team
Strong computer skills; proficient in Microsoft Office and database management
Previous experience in a sales or customer service role preferred
Knowledge of hotel or resort operations and sales processes
Positive attitude and strong work ethic
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays).
401K Match
Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
