When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world.
Job Summary:
We are looking for a dynamic individual, who is energized by helping internal teams create value for our customers and site users, to join our Site Engagement team within Digital Marketing Enablement as part of Cat Digital, a division of Caterpillar Inc.
The Site Search Lead Business Analyst (BA) for our website search technologies is inquisitive while keeping a practical, results-driven focus on meeting user needs. They must maintain a high level of attention to detail, be self-motivated, be open to adjusting priorities based on stakeholder feedback, and work in a continuously changing environment.
What You Will Do:
May include, but are not limited to:
Consults with Business Product Owner, Technical Product Owner, and Enterprise Digital Marketing Strategists on the usage of site search technologies and/or data to improve marketing performance to achieve business objectives through site search.
Assigns user stories to BAs as appropriate each sprint cycle to balance workloads and meet deadlines; trains, assists, and guides all Site Search BAs.
Creates, analyzes, and validates business requirements, translating them into detailed functional requirements and user stories, and defining acceptance criteria and test cases.
Documents business rules for the use of an application or process and documents security data classifications for the application or process.
Validates prototypes and fully developed components post investigation and development.
Helps Business Product Owner maintain, prioritize, and communicate backlogs based on business requirements.
Leads projects with moderate complexity related to site search technology and/or data development and business unit adoption.
What You Will Have:
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Considerations For Top Candidates:
Progressive experience as a software/platform Business Analyst (BA) and/or job-related experience with analyzing business, systems, and user processes to create user stories that solve user needs and enhance website experiences
Strong customer and user focus, relationship management and ability to collaborate across a matrix organization
Azure DevOps experience
Lucidworks search products
Adobe Experience Manager (AEM) Sites
Communicating at all levels of a large organization
Working with onshore/offshore team model
Advanced knowledge in generating business and technical process documentation
Previous experience with Agile methodologies and working with a cross-functional team
Previous experience with site search user experience (UX) and/or functionality
Proven effective communication and presentation skills, both oral and written; samples may be requested
What You Will Get:
Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We've created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.
Additional Information:
Flexible hybrid work environment
#LI-Hybrid
#BI
About Caterpillar
Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers. Posting Dates: November 4, 2024 - November 15, 2024 Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
