Job Description:

RESPONSIBILITIES:

Kforce has a client that is seeking a Senior End User Computing Support Specialist (Level 3) for a Remote role.

Summary:
The Senior End User Computing Support Specialist (Level 3) is responsible for providing advanced technical support, maintenance, and optimization of the organization's end-user devices, including desktops, laptops, printers, and peripherals. This role involves troubleshooting complex issues, leading service delivery, mentoring junior team members, and driving continuous improvement initiatives. The Specialist will manage hardware and software asset lifecycles, ensure compliance with internal standards, and work with vendors to resolve technical issues.

Essential Functions:
Advanced Support & Maintenance:

• Lead installation, configuration, troubleshooting, and maintenance of end-user devices


• Act as primary escalation point for complex hardware/software issues


• Provide expert-level support and recommend improvements to end-user computing standards

Asset & Inventory Management:

• Oversee asset management, including inventory tracking, hardware/software lifecycle management, and maintaining accurate records


• Ensure spare parts levels are adequate and troubleshoot connectivity and workstation issues using diagnostic tools

Mentorship & Leadership:

• Mentor junior team members, providing guidance on troubleshooting and best practices


• Lead critical incident resolutions and contribute to training programs to enhance the team's technical capabilities

Process Improvement & Documentation:

• Identify and implement process improvements to enhance service delivery


• Maintain and update SOPs and internal documentation, ensuring compliance with security and operational standards

Vendor Management & Procurement:

• Manage vendor relationships and procurement of hardware and software


• Ensure purchases align with company standards and budget

REQUIREMENTS:

Focus areas include system management for O365, SCCM, and NextThink, along with:

• Building and deploying images


• Vulnerability management


• Mobile telecom and video conferencing

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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