Job Description:

RESPONSIBILITIES:

Kforce has a client in Boston, MA that is need of an IT Site Administrator.

Responsibilities:

• IT Site Administrator will maintain inventories of all IT assets


• Implement IT enterprise images for PC's


• Install operating systems and software; Patch systems and protect against viruses/malware


• Deploy, Install, configure, and troubleshoot hardware; utilize IT tools for remote management of desktops and laptops, track inventory, push patches and upgrades


• Assist with creating and maintaining all policies, procedures, and best practices


• Provide user friendly, on-hand support to users in multiple locations


• Inform customers on the status of their requests and ensure customer satisfaction


• Handle tickets effectively within timeframes outlined in service level objectives


• Act as the contact person for office wiring/cable installations


• Install, configure, and support state issued mobile devices and other tech devices such as iPads and tablets


• As an IT Site Administrator, you will perform system analysis and troubleshooting functions as they relate to the LAN/WAN infrastructure


• Install and maintain communication connections between workstations, printers, etc.


• Assist in server installation/maintenance and act as liaison between vendors and third level support for LAN/WAN peripherals such as switches, routers, modems, hubs, etc.

REQUIREMENTS:

• Associate degree in Computer Science, Information Systems, Business Administration or other related field, or equivalent work experience


• 5 years of IT support or help desk related experience working in a healthcare or hospital setting


• 5 years of relevant experience working in a collaborative, customer service focused environment that used a multi-channel setting for communication


• Experience facilitating new user setups including but not limited to phone setup, network port activation and testing, PC setup, network account creation, etc.


• Experience with at least one ticketing system


• Understanding of WAN, LAN, and VPN network protocols such as TCP/IP and network diagnostic tools and techniques


• Strong knowledge of network technologies involving Local Area Networks (LAN), Wide Area Networks (WAN) and Virtual Private Networks (VPN)


• Functional knowledge of Microsoft Office, Exchange and O365 products such as Outlook, Word, Excel, PowerPoint, Access, SharePoint, OneDrive, Intune, Teams, Azure AD, MFA authenticator and VPN


• Excellent communication and writing skills

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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