A position at FTI can be the answer to your future career. In this role, you'll be part of a progressive national leader in electrical planning, engineering, technology and energy services. FTI enables employee growth and success through industry-leading training and development, utilization of the latest industry technologies, and an uncompromised focus on safety. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package that boasts everything from paid training and tuition reimbursement to an award-winning wellness program.
This role provides service and support for assigned business applications and processes. This position will be working directly with internal and external customers, vendor support teams, as well as with the Business Technology team. This role will be a key contributor to the success of our ERP implementation project, supporting the growth of our Excellerate manufacturing division. Incumbent will leverage a mix of virtual collaboration tools and in person discussions to engage with their customers, troubleshoot and resolve incidents, as well as participate on project teams implementing new or enhancing existing technology solutions. This role is customer service and support focused and works to improve relationships within the company as they respond to questions related to business applications and business process issues that arise throughout the day, as well as implement effective technology solutions that align with strategic business objectives.
MINIMUM REQUIREMENTS
Education: Bachelor's Degree in Information Technology, Business, or equivalent professional experience and relevant training
Experience: 7 or more years in a service or support role with 3 years or more supporting a modern ERP platform such as SAP, Oracle, or Acumatica
or
Any appropriate combination of education and experience as determined by leadership
Travel: 15%
Work Schedule: Typical work hours are between 7:00 a.m. and 5:00 p.m. Monday - Friday. However, work may be performed at any time on any day of the week to meet business needs.
KEY RESPONSIBILITIES
Identifies and resolves support issues while working with the internal customers and the business technology team.
Manages and communicates expectations appropriately with the customers that require assistance.
Performs research and analysis related to business system capabilities and will lead efforts to improve.
Leads efforts to implement automated unit, integration, and user acceptance testing.
ERP Implementation Support:
Assists in the planning, coordination, and execution of the ERP implementation project.
Provides technical support to users, troubleshoot issues, and resolve any system-related problems.
Configures and customizes the ERP system to meet business needs.
Conducts system testing and validation to ensure functionality and performance.
Contributes to creating a training curriculum for end-users.
Ensures application meets documented security standards, apply security related patches, and manage access controls to protect sensitive data.
Work Complexity:
Works collaboratively with internal customers and resolves incidents and requests related to business systems or processes.
Acts as liaison between the internal customer and the vendor to resolve issues with business systems.
Manages business system application security via account management and user set up, vulnerability patching, and collaborating with Operations and Cyber Security to ensure secure infrastructure and data.
Performs research and analysis related to business system functionality.
Creates and enhances processes supporting the Business Technology team.
Creates reference architecture documents and test plans for business applications.
Creates and maintains roadmap(s) for core applications.
Customer Service:
Consults with internal customers to determine software or system functionality issues.
Plays a key role in system upgrades.
Performs repairs to software and peripheral equipment following design or installation specifications.
Provides on-going support of business software.
Has a keen attention to detail, demonstrates excellent customer service skills, provides solid oral and written communication, and creates appropriate procedures.
Project Work:
Generates requirements and test plans based upon knowledge of the business and technology during project planning phases.
Participates in support training before business software projects are launched.
Completes assigned work tasks from projects such as testing, issue remediation, post go live support.
Acts as the technical lead for medium to large projects, taking responsibility for ensuring tasks are completed, mentoring junior associates, and coordinating vendor activities to meet the project objectives.
Technical Support:
Monitors and communicates system status.
Assists system engineers, database administrators and vendors as needed to resolve problems.
Creates and maintains reports for the business.
Configures applications to meet the needs of our stakeholders.
Creates and maintains integrations (API, batch, database) to enable the timely and accurate flow of data.
Creates effective documentation through the creation and maintenance of Knowledge Base articles.
Other:
Performs other related duties as required and assigned.
Actively participates in Faith's hiring referral and mentoring program, as appropriate.
The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
SURGE your career forward!
Employees at FTI grow faster because they are a part of a nationally leading team of electrical planners, engineers, designers, electricians, and business professionals.
Your Personal Growth : Build your career path by taking advantage of our industry leading training and leadership development programs.
Leverage Technology : Our virtual design and build programs that offer the latest in robotic total stations, 3D scanning, virtual and augmented reality and drone surveillance and assessment.
Uncompromised Safety : When we see others in our space averaging 2.7 safety rating and ours average .42, you know that we value you and your safety above all else.
We offer competitive, merit-based wages; career path development and flexible and a robust benefits package that boasts everything from paid training, tuition reimbursement and a top-notch wellness program.
We pride ourselves on a "Ground up Growth" mentality that puts you in the spotlight. Becoming a member of the FTI team means you've officially put yourself in the driver's seat of your career. Through our career development and continued education programs, you'll have options to position yourself for success.
FTI is a "Merit to the Core" organization, and we pride ourselves on our ability to reward and recognize top performers.
BENEFITS ARE THE GAME CHANGER
FTI enriches the lives of its employees through industry-leading total rewards. Our compensation, benefits, time off, and wellness programs are designed to reward individual results that create team success, improve financial security for our employees and their families, and encourage healthy lifestyles. As an eligible employee*, your programs include:
Medical, Dental, Vision, and Prescription Drug Insurance
Company-Paid Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Award-Winning Wellness Program and Incentives
401(k) Retirement & 401(a) Profit Sharing Plans
Paid Time Off
Performance Incentives/Bonuses
Tuition Reimbursement
And so much more!
*Regular/Full-Time Employees are eligible for FTI benefit programs.
We stand strong in our values as we work to Create World-Class Opportunities to Succeed through:
Uncompromised focus on keeping people SAFE.
Building TRUST in everything we do.
REDEFINING what's possible.
Rewarding individual results that create TEAM SUCCESS.
If you're ready to learn more about growing your career with us, apply today!
Faith Technologies, Inc. (FTI) is an Affirmative Action Employer/Equal Opportunity Employer. FTI will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older. Faith Technologies, Inc. will take affirmative action to provide equal opportunity in apprenticeship and will operate the apprenticeship program as required under Title 29 of the Code of Federal Regulations, part 30.
