At TC Transcontinental, we've got it made, and that's because of the expertise of our team.
We are seeking a Customer Service Representative dedicated to delivering exceptional support for our beverage manufacturing clients. This role will focus on achieving outstanding customer satisfaction throughout the order-to-invoice process, with key responsibilities including:
Processing customer orders and modifications accurately and efficiently
Communicating shipment details and providing timely updates
Maintaining inventory records and resolving any discrepancies
Addressing and resolving invoice-related issues
Managing graphic changes as requested by customers
Handling quality complaints and coordinating solutions across various communication channels
This position requires a proactive approach to customer service and strong communication skills across multiple platforms and is 100% on-site with hours of 8am-5pm, M-F.
We have been driving innovation since 1976.
With over 8,000 employees and 41 production sites, TC Transcontinental is a leader in the packaging and printing industry, as well as the top French-language educational publishing group in North America. It is a company that takes care of its teams and where employees support each other. At TC Transcontinental, we lead the industry by cultivating a sense of belonging for all.
When benefits really help you live better.
Group Insurance (including health, life, disability, dental, and travel insurance)
Paid maternity/paternity leave and educational reimbursement
Immediately vested 401k with company match
Supplier discounts on various products
Regular full-time position
Participatory management
When your actions lead to success.
Ensure customer satisfaction by fostering good customer relations and meeting on-time, complete shipping requirements
Develop in-depth product knowledge to answer customer questions accurate
Respond promptly to customer inquiries across multiple communication channels
Process orders, forms, applications, and customer requests efficiently
Participate in continuous improvement activities to enhance customer service
Maintain accurate finished goods inventory and perform precise order entry
Schedule and coordinate shipments effectively
When your expertise drives us.
Experience: 2+ years in manufacturing-related customer service (5+ years preferred)
Education: High School diploma required; some college or equivalent experience preferred
Skills:
High-energy, motivated, and determined personality
Quick learner of products and customer needs
Strong computer skills (Excel, Outlook, Word) and ERP systems (e.g., SAP, Oracle, JD Edwards)
Excellent written and verbal communication skills
Skilled in troubleshooting and problem-solving (orders, change orders, customer issues)
Strong ability to prioritize, multitask, and meet deadlines
Team player with effective collaboration skills
Language: Bilingual in English/Spanish is a plus (not required)
When our contribution invents the future.
A pillar in its various sectors of activity, TC Transcontinental inspires by its desire to create a responsible and united world. Its actions, particularly its commitment to the use of plastic, contribute to the protection of resources and the design of innovative products.
Send us your application. Create something with TC Transcontinental.
