Field Technical Support Representative



BCforward is currently seeking a highly motivated Field Technical Support Representative in Boise, ID / REMOTE!


Position Title: Field Technical Support Representative

Location: Boise, ID / REMOTE

Anticipated Start Date: 11/11/2024

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 24+ Plus Months (Contract)

Job Type: (>=40 HOURS WEEKLY], [CONTRACT], [ON-SITE]

Pay Range: $16.00/hr to $17.95/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).



Location is remote, anywhere, USA



Incident Management:



Responsibilities include:



* Track and maintain incidents in System of Record.


* Resolve Device hardware or firmware issues.


* Provide insights back to Customer on potential issue, if not printer Device hardware or software issue.


* Re-route tickets back to Customer, if necessary.


* Provide robust notes regarding issue, categorization, initial root cause, resolution notes and closure / conversations with reporting party.


* Provide closure information within 8 business hours of work completion.


* Vendor will update asset management systems of record with any required Device change or location information.


* Participate in Root Cause Analysis or Problem Management reviews based on severity or impact of the printer issue.


* Provide monthly reporting showing quantity of issues, categorization, and trending of printer issues for review with Wells Fargo.


Please be advised that all candidates will be fully screened by Client and our customer before final selection.

The customer has a hybrid office policy. Contractors are remote, but the policy may change at some point in the future. Candidates must be Pacific time and within commuting distance to one of the following cities:



Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.


Interested candidates please send resume in Word format Please reference job code 231052 when responding to this ad.


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Job Snapshot




Employee Type

Contractor



Location

Boise, ID (Onsite)



Job Type

Admin - Clerical



Experience

Not Specified



Date Posted

11/04/2024