Reporting to the Assistant Registrar for Records & Procedures in the Division of Continuing Education's (DCE) Registrar's Office, the Registration Requirements Specialist assists students with inquiries about registration requirements, ensures compliance with registration policies, assists with special program registrations, and maintains documentation.
Position Description
Acts as information source for students and staff with general inquiries about a variety of registration requirements (e.g., course prerequisites, course restrictions, special course requirements).
Monitors student registrations adherence to registration requirement, time conflict, and maximum enrollment policies; communicates policies to students and adjusts student records in Student Information System (SIS) as necessary.
Assists students and faculty with questions regarding waitlists; reconciles waitlists in SIS and communicates registration changes to students.
Processes student appeal decisions and assists with duplicate account reconciliation.
Manages registration requirements and processes for Harvard College and special program students during the summer term; updates student records in Student Information System (SIS) as necessary.
Writes, updates, and maintains all procedural documentation for areas of responsibility.
Compiles, updates, distributes various statistical reports regarding student registration status.
Cross trains with other frontline Registrar's Office teams, and performs related duties as required.
Basic Qualifications
Minimum of 3 years administrative and customer service experience in an academic environment.
Education beyond high school may count toward experience.
Additional Qualifications and Skills
Undergraduate Degree preferred.
Demonstrated experience working as part of a team in a fast-paced service-oriented environment, experience working with a large and diverse student population, strong interpersonal skills.
Demonstrated ability to work with confidential information, and handle multiple assignments simultaneously.
Ability to work independently and as a team player.
Experience with student information systems, preferably Banner.
Experience with Microsoft Office.
Experience with Salesforce CRM.
Working Conditions
Occasional weekend and evening overtime required.
The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.
Additional Information
We will not provide visa sponsorship for this position.
A cover letter is highly encouraged for consideration.
All formal offers will be made by FAS Human Resources.
About Us
The Division of Continuing Education (DCE) comprises four academic units serving about 30,000 domestic and international students annually, which allow Harvard to meet the learning needs of intellectually curious and highly motivated students from high school through retirement. Established in 1910, the Harvard Extension School (HES) offers access to Harvard faculty for a diverse community of adult learners, enrolling about 15,000 students. HES offers over 1,000 open enrollment courses - 85 percent of which are accessible online - and provides flexibility through noncredit, undergraduate, and graduate courses, including degrees, certificates, and a premedical program. The Harvard Summer School, founded in 1871, offers around 450 credit and noncredit courses both on the Harvard Campus and online, catering to 10,000 high school, college, and adult learners. Additionally, it offers more than 15 international study abroad programs, hosting up to 300 students each summer. Harvard DCE Professional & Executive Development delivers over 140 noncredit programs annually, reaching more than 3,600 participants through online platforms and its executive development center in Cambridge. The Harvard Institute for Learning in Retirement offers about 140 peer-taught courses to approximately 550 active members.
Benefits
We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:
Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
LinkedIn Recruiter Tag (for internal use only)
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Department Office Location: USA - MA - Cambridge
Job Code: 403033 Staff Assistant III
Job Function: General Administration
Work Format: Hybrid (partially on-site, partially remote)
Sub Unit: Division of Continuing Education
Salary Grade: 053
Department: Division of Continuing Education
Union: 55 - Hvd Union Cler & Tech Workers
Time Status: Full-time
Pre-Employment Screening: Criminal, Identity
Schedule: Monday-Friday, 9-5pm
Commitment to Equity Diversity Inclusion and Belonging: Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
EOE Statement: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
