General Summary:


The Medical /Practice Assistant (MA/PA) is an integralmember of the healthcare team and is accountable for patient care as assignedby a licensed independent provider (LIP: MD, NP, PA), a Licensed Practical Nurse (LPN) or a Registered Nurse (RN). The MA/PA participates in the directand indirect care of patients, health maintenance, patient instruction,collaborative planning and rehabilitation as within scope of practice andconsistent with his/her education and training. The Medical/Practice Assistantmay be present in secure medication storage areas and are allowed incidentalaccess to medications. Developing relationships with patients, families andcolleagues, the MA functions as an interdisciplinary team member who providesquality patient care and contributes toward the attainment of important goalsfor the patient, the practice and the organization. Additionally, as part of the regular jobduties, the MA/PA will provide administrative support to the practiceresponsible for multiple functions to ensure a smooth and seamless patientexperience


Clinical Duties and Responsibilities:


•Demonstrates true engagement andenthusiasm to contribute toward the care delivery needs for patients andfamilies.


•Promotes an inclusiveenvironment supportive of patient and family centered care for a diversecommunity.


•Accepts assignments for patientcare within the scope of his/her preparation and within current standards ofpractice. In conjunction with a LicensedIndependent Provider (LIP) , LPN or RN, participates in the gathering of datathat contributes to the assessment, planning, and evaluation of care delivered.


•Collaborates as a member of thehealth care team, contributing toward a supportive and therapeutic environmentthat promotes the attainment of patient goals that are specific, measurable,action-oriented, realistic and timely.


•Accurately obtains vital signs,elicits information about the patient's basic health status, administersrelevant care within scope of practice and as directed by the LIP/LPN/RN, anddocuments as appropriate in the electronic health record.


•Performs routine tests that mayinclude but are not limited to: electrocardiograms, vision and hearingscreening, and the collection of specimens for laboratory testing and point ofcare.


•Participates in team-based care and patient educationinitiatives to support the health and wellness of patients in conjunction withthe LIP/LPN/RN. Reinforces patientinstruction as directed by LIP/LPN/RN.


•Participates in organizational and unit-based qualityimprovement initiatives and compliance readiness.


•Participates in telephone screening of patients; mayprovide instruction to patient when directed by the LIP/LPN/RN.


•Participates in prescription management tasks includingpending of new prescriptions and renewals requiring LIP approval, priorauthorizations and medication reconciliation.


•Following approved clinical practice guidelines (CPG's) andworkflows, sends appropriate orders for radiology, laboratory testing and othercare needs requiring LIP authorization.


•Performs a variety of tasks, including those that may befacilitated by administrative staff, which have an effect on the overalloperations of the unit. These include flow, stocking of rooms, scheduling tasksand all other duties as assigned. Should we take this out of this version sinceit is redundant? It's meant to be part of the regular MA job because they couldbe asked to occasionally do some of this work.


Administrative Duties and Responsibilities:


•Answer and transfer telephone calls.


•Schedule and register patients for appointments/procedures,confirm appointments/procedures, prepare for patient visit by providing patientwith all necessary information and completing all necessary tasks.


•Receive patient at arrival, verify and obtain all necessaryinformation, and ensure forms are completed.


•Ensure all billing/fiscal information is completed andsubmitted after visit, including collection and daily reconciliation of anyco-payments.


•Assist with special projects as directed.


•Assist with training and orienting staff as needed


•Follow HIPAA guidelines for the management of patientprivacy and confidentiality.


•Appropriately utilizes organizational resources includingmanagement of time, supplies, equipment and other assets.


•Other duties as assigned.



Qualifications

Education required: High School Diploma or GED


Associate's or Bachelor's degree preferred.


Graduate of an accredited Medical Assistant Certificate Program preferred.


Experience in healthcare setting preferred.


Technical Skills/Competencies Required:


Clinical Skills:


•Knowledge of practice operations and standards.


•Beginning to intermediate knowledge and use of medical terminology.


•Ability to accurately perform vital signs and obtain pertinent health information including but not limited to; temperature, pulse, respirations, blood pressure, height, and weight.


•Ability to participate in the medication reconciliation processes and related prescription management tasks, including prior authorizations.


•Knowledge and ability to perform specific procedures and tests as appropriate to the clinical setting.


•Communication skills: Demonstrates effective oral and written communication skills in English. Communicates in a professional, courteous, clear and concise manner. Facilitates therapeutic relationships between patients, families and other members of the health care team.


•Writing Skills: Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note, documentation of patient information) and to take complete and accurate messages.


•Phone skills: Ability to telephonically support the practice by answering and screening calls, offering information within scope of practice to facilitate communication.


•Organization Skills: Ability to manage work processes in a neat and systematic way. Ability to manage multiple tasks effectively, appropriately prioritize clinical work, follow established policies, procedures and clinical practice guidelines, workflows,


•Technology Skills: Demonstrates ability to utilize technology in the clinical setting. Includes basic computer skills as well as the utilization of electronic medical equipment. Ability to type accurately and enter data at an intermediate level. Ability to become proficient in using the EHR and other appropriate applications. Ability to utilize hand-held technology and download related data to the electronic health record.


Hospital Wide Responsibility:


Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners: follow safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners; as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.



EEO Statement

BWH is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.