Job Description: Oregon Health & Science University
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.
Clinical Operations Supervisor
US-OR-Portland
Job ID: 2024-32077 Type: Regular Full-Time # of Openings: 1 Category: Management/Supervisory Portland, OR (Marquam Hill)
Overview
Daily Department Operations Management
Promotes a customer-focused service model: a commitment to service excellence, providing the highest level of customer satisfaction;
Responsible to carry out job duties in an ethical, effective, and professional manner, report potential compliance problems using the reporting process as outlined in the Code of Conduct. Model ethical and appropriate behavior that is in line with OHSU’s culture, professional standards, compliance and personal integrity.
Oversee daily clinic flow
Oversees the physical environment of all clinics, interfacing with other departments including CTS, telecommunications, housekeeping, facilities, and associated vendors.
Conducts scheduled meetings/huddles with staff to ensure consistent transfer of information, smooth patient flow, and team driven coordination of care and services.
Maintain and inventory of all clinical supplies, medications and equipment within CWH. Monitor supply use and maintain and adjust par levels as needed.
Oversee the daily, weekly, and/or monthly assignment list to ensure adequate clinical coverage and provider support in the practice.
People
Build and maintain a work environment that reflects a positive atmosphere, high employee satisfaction and competence and a strong evidence of teamwork and team diversity.
Assists with recruiting and human resource management activities.
Maintain an efficient patient-centered environment ensuring an exceptional patient experience through kindness, inclusion, integrity, accountability, and excellence
Responsible for the recruitment and hiring of open positions reporting to them, as well as the forecasting and request of new initiatives. Responsible for the development and delivery of the onboarding process.
Promotes staff professionalism and performance with coaching, training and feedback. Mentors others in individual and team accountability, modeling behavior and demonstrating best practices/techniques.
Approach the performance review process constructively and conducts it in accordance with OHSU Code of Conduct and departmental guidelines and procedures. Offers continuing guidance and assistance to employees on work activities, procedures, competency development and performance-related issues as appropriate. Addresses any performance related issues promptly.
Work closely with the Practice Manager and the HR Business Partner on all matters related to employee and labor relations.
Ensure compliance with staff credentials including licensure, registration and mandatory education.
Strategy
Collaborates with the Practice Manager to:
Lead process improvement initiatives, daily management system (DMS), and daily readiness meetings with staff, residents, and providers.
Develop and implement departmental policy and procedures to solve specific operating problems and improve patient care.
Create and maintain space utilization plan within a growing center of multiple clinics.
Encourage staff participation in planning, decision making, and problem solving.
Duties as assigned
Responsibilities
Education:
Associates degree or equivalent education and/or experience
Experience:
Two years front line clinical experience in clinical setting with previous lead experience.
Job Related Knowledge, Skills and Abilities (Competencies):
Service excellence, computer skills, ability to handle multiple tasks simultaneously, well-developed organizational and communication skills, a team player. Must have a proven ability to deal effectively with providers, subordinate staff, and patients.
Ability to work well under pressure; be a self-starter; exercise problem solving and critical thinking.
Able to exercise initiative, sound analytical judgment and problem-solving techniques in the decision-making process.
Qualifications
Education:
Bachelor’s Degree
Current BLS certification at hire, AND
One of the following four:
Current Oregon Practical Nurse License, OR
Completion of a nationally recognized medical assistant training program, including practicum (externship) of at least 160 hours, OR
Successful completion of a formal medical services training program of the United States Armed Forces, OR
Current Oregon Emergency Medical Technician (EMT) license (basic or advance) and national EMT registration with the National Registry of Emergency Medical Technicians (NREMT). OR
A valid Oregon Practical Nurse License
For those completing medical assistant training or formal military medical services training as referenced about in #2 or #3, one of the following certifications is also required:
The American Association of Medical Assistants (AAMA), awarding the Certified Medical Assistant (CMA).
The American Medical Technologists (AMT), awarding the Registered Medical Assistant (RMA).
The National Center for Competency Testing, awarding the National Certified MA (NCMA).
The National Health Career Association, awarding the Certified Clinical Medical Assistant (CCMA).
Those qualifying under the EMT or LPN qualification as referenced about in #1 or #4, are exempt from above MA certification requirements.
Registration/Certification must be maintained forthe duration of employment
Experience:
2-5 years recent management experience, directly supervising front line staff in a high-volume, direct patient contact
